Netherlands
• Customer-oriented IT professional with ten years of experience at Straumann, Bausch+Lomb and UTStarcom as ICT APAC manager, IT specialist and system/network administrator • Productive self-starter with a strong work ethic; consistently achieve goals. • Proven experience in network/hardware/operating system troubleshooting, support PC and iPhone & iPad and customer service helpdesk • Participate in several global IT projects by coordinating with IT Headquarters • Knowledge of VMware virtualization and network technologies by acquiring VCP5 and VCP5-DT, CCNP • Knowledge of the basic principles of ITIL and act in accordance with these principles and experience on managing Helpdesk system • Collaborated with internal IT department and each functional management to increase speed of solving any issues and provide the right IT services on time
• Relocation APAC Hub site from Singapore to South Korea Dec.2011 ~ Apr.2012 • IT Service desk for APAC with interfacing to Global IT Service desk at HQ • Troubleshooting network, server hardware, client-infrastructure in cooperation with internal and external • Updates, patching and software installations via group policies (GPO) • Install Notebooks, Desktop, Software and Printers by remote with software distribution, Altiris • Create user guide document and training manuals • Participate for upgrading project on VMware virtualization by helping HQ Engineer on site. • Monitor ticketing system for new tickets and work-items. Update existing tickets. Maintain hardware inventory control in ticketing system • Proactively monitor systems health by physically inspecting environment and utilizing provided tools such as Nagios
• Support to end-users on a variety of issues on Windows XP & 7 by recording to ticket log • Install Cognos Server on Windows 2003 Server • Setup & Maintenance 90 Internet phone systems and troubleshooting telephone issues • Create Intranet site with MS SharePoint Service 3.0 and provide cooperation solution to between difference departments • Create Dell PC standard images to enhance for IT Service deliver time by using sysprep and ImageX • Support CRM end-users to enable Sales Force Automation on iPhone as Regional security role • Maintain MS Window Servers and Cisco Network device as local infrastructure manager • Administrate Active Directory, Exchange 2007, DHCP service and managing Blackberry user account for subsidiary company (Japan, Korea, Taiwan, China, Hong Kong, Thailand, Philippines, Vietnam, Indonesia and India) • Assisted the Regional Infrastructure Manager to formulate and implement IT policies and Infrastructure changes. • Reduce operating costs on network service by as much as 50% with new technologies service
• Participate in Global IT Project (Active Directory Upgrade from AD2000 to AD2003, MPLS network build, Office relocation project) • Support ERP (Oracle) issues by collecting the necessary technical information and escalate it to HQ IT Helpdesk • Manage & Administrate MS Exchange mail account and FTP, IIS service • Purchase computers and IT supplies with controlling and managing IT assets • Manage Cisco Firewall PIX520 and operational activities to troubleshoot VPN connection problems • Backup corporate database and data with NetApp • Install and Setup Windows 2000 Active Directory and Exchange 2003 server • Administration of Windows 2000 and 2003 Servers. • Assist in troubleshooting production issues with members of Global other teams within IT • Build servers for production and test environments following strict build procedures. • Troubleshoot backup failures.
• Provided technical service to Alcatel Korea’s ATM Network device customers • Accomplish RMA process for Alcatel Network products acting on behalf of Alcatel Korea •Troubleshoot WAN network problems and escalate critical issues to Alcatel Technical Assistant Center • Daily administrate and maintain ATM Backbone network with inspecting the critical network failures