United States
* Project Janet: built AI‑generated customer support dossiers from Gong calls, interactions, and risk assessments; delivered strategic insights to Customer Success Managers, helping prioritize outreach and identify opportunities while reducing client interaction prep time * Reengineered foundational LSS data flows with Azkaban UXP & Airflow, using Salesforce data and enabling Gainsight integration; reengineered the customer health score dashboard from raw flows into Tableau for scalable reporting, improving maintainability, accuracy, and trust in CS metrics * Led development of an Operations Review dashboard with senior manager, adding Airflow quality checks that saved time for CS leaders and enabled retirement of legacy dashboards * Partnered cross‑functionally with CS Ops, Engineering, Product, and Data Science to translate business needs into scalable data flows and actionable insights; influenced product and CS strategy with data‑driven recommendations