Sydney, New South Wales, Australia
Technical Account Manager, Certified Business Analyst, Application Specialist, Master of Information Technology, Bachelor of Science in Computer Science, Developer
Handled technical support as SLA-driven primary point-of-contact, and helped improve integration upgrades and assisting teams achieve strategic goals for large enterprises across a myriad of industries needing payments services. Used Jira, Zendesk, Confluence, Salesforce, Splunk, Observability, Datadog, BigQuery, SQL queries, APIs, Postman, and front-end development Awards: 12 Apr 2022 - Value A Pal - Assisted with engaging university students in a university and PayPal sponsored career fair 19 Sep 2022 - Bravo Award - Successful project integration support with a major Australian telecommunications company 14 Dec 2022 - Value A Pal - Successful PayPal optimisation with a large enterprise retail merchant 27 Jan 2023 - Bravo Award - Successful PayPal project as Integration Engineer with a high risk multinational global digital currency platform 8 Jan 2024 - Bravo Award - Successful ad hoc account management support with SLA commitments in handling a very large enterprise telecommunications account 10 Jan 2024 - Bravo Award - Pivotal role for PayPal optimisation with a multinational global airline ticketing Enterprise account 16 Feb 2024 - Bravo Award - Great team collaboration for internal and external stakeholder management
Worked in professional services, developed plug-and-play integrations, and performed technical workshops across media organisations locally and abroad. Used SQL, Jira, Trello, Confluence, Amazon AWS EC2, Database, Docker, Github, APIs, Postman, and front-end development
Delivered in-person graduate level university subjects teaching and administering lectures, laboratory activities, and exam questions in software development in Information Technology including Java.
Worked as part of the development team and developed highly interactive graphs. Championed product transition from Flex to HTML5. Used PostgreSQL, Postman, ActionScript, HTML, CSS, and JavaScript.
Worked as part of the development team and developed highly interactive graphs. Championed product transition from Flex to HTML5. Used PostgreSQL, Postman, ActionScript, HTML, CSS, and JavaScript.