Ho Chi Minh City, Vietnam
Supporting the APAC BOT Leader on several management initiatives including sales, marketing, operations and coordination between engineering teams.
For a leading electric mobility company : - User support and trainings following the launch of a new ERP system (IFS), gathered user feedback for system enhancements and conducted acceptance testing to validate delivered solution. Involved in implementing API interfaces between the ERP and the client’s other systems gathering, analysing, formalizing user needs and coordinating with the API Manager. - Supported the implementation of a new ERP system by managing data migration efforts, ensuring seamless transition and accuracy of information and supporting change management initiatives (user support, trainings, operating procedures) to facilitate smooth adoption. For a major french bank : - Conducted thorough market research and analysis to identify opportunities and challenges, assessed existing processes to recommend improvements and efficiencies
Mirakl is the global leader in online marketplace platforms and provider of Mirakl Marketplace Platform, a SaaS-based, secure and highly scalable platform that allows brands to host transactions between buyers and sellers of products. Missions: Performance analyses : Supported the Customer Success teams by providing standard and regular analysis on Mirakl customers, key categories, ecommerce and marketplace trends. Supported the CS Intelligence Manager in analyzing the performance of Mirakl's marketplaces in live and project phases. Team animation : Promoted the exchange of best practices within the Customer Success team through the preparation and facilitation of team meetings and content management. Cross functional projects : Contributed to enhancing internal processes and optimizing methodologies within the Customer Success team
Risk Management : Ensured the compliancy of suppliers to L'Oréal's internal processes. Performance analyses : Analysis of L'Oréal marketplace monthly performance vs. Business Case. Dashboard creation to monitor the deployment of a P2P solution within the company. Change Management : Internal communications and workshops on L'Oréal's new purchasing tools, creation of support materials for internal use
Risk management : Supplier sourcing, strategic negotiation preparation, market and cost drivers analysis (palm oil/palm kernel oil, oil prices, alcohol) Activity reporting and dashboard monitoring: Business reviews preparation, dashboards update and analysis Tools Optimization : Updating and improving internal purchasing tools (security matrix, supplier panel, Kraljic matrix)