Ho Chi Minh City, Vietnam
I have an extended experience to manage businesses in F&B, aquafitness, tourism, activities. I have a true expertise in corporate finances, budget/accounting, and operations management. Used to cope with responsibilities, I adapt and learn fast in new environment, with proven communication skills. Customers relations focused.
- Operations Management: Oversee the day-to-day operations including staff management and customer service. - Staff Supervision: Hire, train, and supervise the staff, including baristas, servers, and kitchen personnel. - Customer Service: Maintain a high standard of customer service by ensuring customers' needs are met, addressing complaints or concerns, and creating a welcoming and pleasant atmosphere for guests. - Menu Planning and Product Development: Collaborate with the team to develop and update the coffee menu - Health and Safety Compliance: Ensure compliance with health and safety regulations, food handling guidelines, and sanitation standards. Implement proper hygiene practices and conduct regular inspections to maintain a clean and safe environment. - Team Leadership and Motivation: Provide effective leadership to the coffee shop team, fostering a positive work environment, motivating staff members, and promoting teamwork and collaboration. - Administrative Tasks: Handle administrative responsibilities, such as scheduling, payroll management, record keeping, and reporting to upper management or ownership.
- Create new, unique and interesting aquafitness activities, - Recruit, train and managed aquafitness coaches to assure delivery of quality services to customers, - Teach fitness and aquafitness group classes and private, - Advise customers about weight loss and personal development, - Develop, monitor and control department budget to meet monthly goals. Supervise the accounting, - Supervises the maintenance of all fitness equipment and facilities, - Ensure the safety of the customers, mindful of risk management, - Plan and promote the memberships, - Manage the marketing and social media. Created the website, - Successfully Launched and oversaw the firsts franchises (Nha Trang city and HCMC), - Successfully negociated partnerships with 5 stars hotels (Sofitel Saigon, Intercontinental Saigon, Fusion resorts…)
- Setup the company, construction, design and decoration - All day-to-day operations - Created an unique concept of cocktails and food - Created the receipes with bartenders and chef - Staff recruitment, management and training - Managed marketing, events, customers relation and solved issues
- All day-to-day operations for kayak rental, stand-up paddle, scuba diving and boat trips for local clients and tourists, - Developed and implemented meaningful recreation services, - Developed partnerships with tourism centers and tours companies, - Developed and implemented team building experiences, - Managed marketing and created the website - Grew turnover by 300% in 3 years. Ranked N°1 on Tripadvisor
- Accounting management of 3 cities and 1 hospital - Financial budgeting and analysis Setup the internal control and management control
- Accounting and control management - Financial budgeting and analysis for the board Presentation of the financials documents to the board of Ministers and Vice-President of french Polynesia
- Collecting the taxes for the french state - Specialized in complexed account (big amount, celebrities…)