Vietnam
With 14 years of international hospitality experience across Southeast Asia, the Middle East, and Africa, I operate at the intersection of luxury resort operations, multi-outlet F&B leadership, and high-standard rooms division management, currently as Operations Manager on the Executive Committee in Vietnam. My career spans branded hotel groups, independent luxury resorts, and ultra-high-net-worth private estates and royal households in the UAE and Saudi Arabia, giving me a rare combination of structured brand standards and the discretion, adaptability, and precision that VVIP and fine luxury environments demand. • End-to-end hotel operations leadership across Rooms, F&B, Housekeeping, and Guest Experience • Pre-opening and expansion experience • Cross-cultural team leadership across 10+ nationalities, with a track record of building high-performing department head teams • Strong commercial awareness: budget management, cost control, and revenue-focused decision-making across multi-outlet operations • Deep experience in luxury guest journey design, from 5-star resort operations to royal household service standards I thrive in complex, fast-moving environments where operational precision, people leadership, and exceptional guest experience must all deliver simultaneously.
Operations Manager on the Executive Committee at Ana Mandara Cam Ranh, a 284-key room and villa beach resort owned by Sovico Group — Green Globe Award winner 2025, Vietnam's Leading Green Resort (World Travel Awards 2025), T+L Luxury Awards Asia Pacific 2026 nominee and Conde Nast Travelers Triple Crown 2026 - Hot List, Gold list and Readers choice award. 550+ staff across all resort departments, with full accountability for daily operations, guest experience, commercial performance, and brand standards with main focus in Lagoon Village Key achievements: -Spearheaded targeted service and quality initiatives, increasing NPS from 50% to 77% with a improved guest arrival journey and restructuring the guest feedback loop. -Elevated TripAdvisor ranking from #5 to #3 Best Resorts in Cam Ranh through rigorous enforcement of luxury service benchmarks and real-time review management. -Delivered F&B revenue 11% above prior year, consistently pacing ahead of monthly targets through aggressive upselling and menu engineering. -Orchestrated the pre-opening lifecycle of a 30-villa (68-room) Lagoon Village luxury extension; directed all OS&E procurement, asset positioning, and cross-departmental concept development to ensure a seamless, on-schedule launch.
Hospitality Operations and Events manager (2IC) for a large scale UHNW VVIP property in the United Arab Emirates
Room Division Manager at Zuri Zanzibar, a 56-villa luxury resort and member of Design Hotels. Led 72 staff across Front Office and Housekeeping as part of the resort's Executive Committee. Key achievements: • Occupancy growth from an average of 60% to 93% • Reduced housekeeping expenses by 8% through tightened budget controls while maintaining 5-star standards • Improved room turnover efficiency by 21% through process redesign • Introduced new room amenity program aligned with 5-star luxury positioning • Provided functional leadership to Front Office Manager, Housekeeping Manager, Laundry Manager, and Night MOD Managers
Pre opening assignment as General Manager of Al Massarah Beach Club, Restaurant and Pool and Managing of the existing Al Hadiqa Pool & Bar at The Royal saray resort, a UHNW owned, commercialy operated property in Manama, Bahrain.
Responsible for the day to day operations of a vibrant and upscale, 300 cover, beach club establishment including but not limited to service, restaurant, bar, beach and events.