Maidenhead, England, United Kingdom
I’m Francois, a results-driven professional bringing a track record of high achievement. With +20-years of cross-sector experience, I have strong commercial acumen and a broad business skill set. Currently, I’m employed by global cyber security leader Tenable, driving French territory revenue growth. While in the post, I’ve been ranked in the #Top 5 of Sales Development Representatives (Worldwide) FY22 having created a $MM sales pipeline. Formerly I was Renewals Account Manager at Sitel working on high-priority accounts, including the American Express account. During my tenure, I enabled commercial growth by proactively identifying and pursuing potential business opportunities. My career also features 14 years with Cobalt Ground Solutions. Working out of Heathrow, I consistently attained SLAs for services provided to leading airlines, including Air France, KLM and Etihad. Well-qualified, I have a Master’s in Business Administration from Durham University and I am fully committed to continuous professional development. Multi-lingual with standout communication and interpersonal skills, I capably engage with domestic and international clients. My consultative approach allows me to build relationships of trust and credibility with clients, and I make their success my ultimate priority. Driven and tenacious, I’m energised by complexity, change and challenges. My engaging, motivational management style gets the best from all. Well-organised, I capably manage multiple workstreams and demanding targets while maintaining focus on wider strategic objectives. I adapt seamlessly to new industry sectors, systems and working environments. • Business Development • Account Management • Sales • Partnership Management I’m always open to new connections and networking opportunities.
Tenable is a cyber security business operating globally. Customers include c. 60% of the Fortune 500, c. 40% of the Global 2000 and large government agencies. Awarded promotion, taking responsibility for establishing, driving and optimising sales activities for software products across French, UK & South Africa, Central and Middle East regions • Mandated to penetrate and prospect named accounts for new business while establishing and collaborating with partners in the specified market space. Accountable for 160 SMB accounts. Remit includes one-to-one and group sales presentations. • Consistently growing revenue and maximising the value generated for Tenable from existing client accounts. • Establishing excellence in the sales lifecycle, from prospecting and qualification, through to selling and closing of deals. • Prioritising customer success; forging client relationships of trust using consultative solutions sales process. • Affording Tenable a clear line of sight between actions and results with reports, progress tracking and insights. • Planning and strategizing marketing activities with Marketing and Channel teams for end users and channels. • Harnessing strategic marketing data and other intelligence to identify and capitalise on opportunities.
A fast-paced, commercial role executing against set sales targets. Called on to support the remote sales team in generating new business and commercial opportunities. Assessed, verified and qualified leads. Coordinated product demos. Promoted regional events and webinars. • Key driving force behind the upward growth trajectory of the French territory. • Ranked in the #Top 5 of Sales Development Representatives (Worldwide) FY22. • Created a sales pipeline worth +$7M FY22 by proactively capitalising on evolving opportunities harnessing data. • Challenged existing approaches and established bold communication strategies that connected with prospective clients. • Maximised the value generated from each client relationship by building long-lasting relationships of trust and credibility. • Strengthened the competitive edge of Tenable by conducting market research to identify threats and targets.
Assigned to London Heathrow taking ownership of the standards of dispatch services for world-class airlines at T3 and T4. Led a team. Set the highest standards of client service. Remit included safety compliance. • Recognised as a high achiever; awarded “Best Dispatcher” and “Best Dispatcher” by both Air France and KLM. • Embedded an ethos of operations excellence with a focus on continual improvement and agility. • Consistently attained SLAs for dispatch services provided to leading airlines, including Air France, KLM and Etihad. • Built and upheld a team culture of high performance while driving communication and collaboration. • Maximised the performance of all team members; supported and motivated people towards achievement of goals. • Praised by Captain, Purser and passenger for rapid response during a passenger medical emergency.
Joined global contact centre leader Sitel, working on the high-priority American Express account. Managed and developed the account while maintaining strong professional relationships with key decision-makers. Simultaneously drove new business goals. Translated American Express requirements into tailored solutions for success. • Drove commercial growth by proactively identifying and pursuing potential business opportunities. • Delivered consistently on AMEX service KPIs; championed service excellence and rapidly addressed any issues arising. • Commended by AMEX and managers for efforts leading to resolution of payment terminal issues.
Responsible for overseeing the daily operation of a busy airport handling nearly 2 million passengers per year. The role required constant coordination with the 4 principle airlines and their key operational departments, as well as the airport infrastructure, safety, and emergency services. • Operational management of the airport • Leading the duties of the employees • Ensuring customers received excellent services • Responsible for the infrastructure, health, safety and security • Responding to emergency situations • Complying with all regulations and laws • Establishing strong stakeholder relations • Implementing excellent communication lines throughout the workforce and airlines