Francessca H.

GTM Enablement Strategist | AI Implementation | Operations & Product Delivery

United Kingdom

About

Client Enablement and Operations professional with 4+ years’ experience delivering technology and product initiatives across financial services and SaaS. I focus on turning strategy into practical execution — working across teams to roll out new tools, improve processes, and support adoption of technology, including AI-led solutions. My experience sits across client enablement, sales and marketing support, and operational delivery. I’m particularly interested in how AI can be applied in a practical way to improve workflows, efficiency, and overall business performance. Currently leading enablement initiatives at Columbia Threadneedle Investments, with prior experience at Rithum supporting large-scale platform adoption and delivery. My work spans AI GTM enablement, client enablement, sales and marketing operations, and AI implementation.

Experience

  • Client Enablement Strategist at Columbia Threadneedle Investments
    May 2025 - Present · 1 yr 3 mos

  • Customer Success Manager at ChannelAdvisor
    Jun 2023 - Jun 2025 · 2 yrs 1 mo

  • Customer Success Manager at Zmags
    Dec 2021 - Jun 2023 · 1 yr 7 mos

  • Dealing Team Administrator at Willis Towers Watson
    Jun 2021 - Dec 2021 · 7 mos

  • Student Ambassador at University of Kent
    May 2020 - Jun 2021 · 1 yr 2 mos

    - Inspiring the new generation of university students through assisting with workshops and communicating personal university experinces and tips. - Designing activites and facillitating applicant days to help students settle into thier new enivronment. - Building the university community and helping studnets with challenges and opportunities.