Francesco Puglisi

Senior Operations & Transformation Leader | Aviation | Network, Capacity & Decision Support

Brussels, Brussels Region, Belgium

About

From Runways to Roadmaps – 20 Years Navigating the Future of Aviation Senior operations and transformation leader with over two decades of experience in the aviation industry. I operate at the intersection of Operations, Strategy, and Technology, supporting complex decision-making in network control, capacity planning, and cost–service trade-offs. My background spans airline network planning, airport business operations, and the successful delivery of large-scale IT system implementations. I have led multi-stakeholder initiatives across global organizations, partnering closely with senior leaders to translate strategic priorities into executable operational roadmaps. I am particularly experienced in navigating fragmented system landscapes and enabling decision-ready operations in resource-constrained contexts. Passionate about the future of aviation, I thrive in dynamic, global environments where innovation, collaboration, and performance go hand in hand.

Experience

  • DHL Express (Brussels Metropolitan Area)
    • Product and Project manager
      Nov 2023 - Present · 2 yrs 8 mos

      • Leading global transformation initiatives supporting airline network control and operational decision-making. • Netline owner. • Acting as strategic interface between Operations leadership, IT, and external partners. • Supporting prioritization and execution of initiatives balancing cost, capacity, service quality, and operational constraints. • Contributing to the evolution of decision-support capabilities in complex operational environments.

    • Business Analysis Network Control
      Jan 2019 - Oct 2023 · 4 yrs 10 mos

  • Etihad Regional (Lugano, Ticino, Switzerland)
    • Network and Schedule Manager
      May 2016 - Dec 2017 · 1 yr 8 mos

    • Network planning and scheduling
      Jan 2014 - Apr 2016 · 2 yrs 4 mos

  • Darwin Airline (Lugano, Ticino, Switzerland)
    • Network planning and scheduling
      Dec 2011 - Dec 2013 · 2 yrs 1 mo

    • Reservation Center & ATO Supervisor Training, Quality and Sabre specialist
      Apr 2011 - Nov 2011 · 8 mos

  • Reservation Center Supervisor at Flybaboo
    Feb 2008 - Mar 2011 · 3 yrs 2 mos

  • Ground agent at SEA Milan Airports
    2007 - Jan 2008 · 1 yr 1 mo