Francesca M. Smith MAIOP, MBA

Human Resources Professional

Chicago, Illinois, United States

About

I am a results-driven professional with a strong background in Industrial-Organizational Psychology and holding an MBA degree with a specialization in People Management.

Experience

  • Human Resources Associate at GGP
    Jan 2026 - May 2026 · 5 mos

    Brookfield Properties Retail entity transitioned back to GGP on 1/1/2026

  • Brookfield Properties (Full-time · 3 yrs)
    • Human Resources Associate
      Feb 2025 - Jan 2026 · 1 yr

      •Conduct regular SOX audits to identify and correct errors and discrepancies. •Maintain and update SharePoint intranet pages with relevant HR information and resources. •Process requests for confidentiality agreements and other HR related documents. •Conduct data analysis and reporting, including workforce analytics and talent management metrics. •Participant in system testing and configuration, including Workday enhancements.

    • Human Resources Coordinator
      Jun 2023 - Feb 2025 · 1 yr 9 mos

      • Collaborate on project-based assignments for all sub-teams within HR such as YOY Performance Documentation Analysis for HR Business Partners. • Facilitate New-Hire Kickstart Orientation virtually and in-person to embody a positive experience for new employees joining the company. This orientation provides a comprehensive review of policies, culture, and company background. • Maintain communication with employees regarding HR policies, employee benefits, and payroll inquiries.

    • Human Resources Intern
      Feb 2023 - Jun 2023 · 5 mos

      • Worked on a rotational schedule with HR Business Partners, HR Services, Learning & Development, and Talent Acquisition team members on various work-related assignments. •Responded to inquiries regarding HR policies, employee benefits, and other Human Resource related matters

  • Student Internship at Village of Brookfield, Illinois
    Jan 2022 - May 2023 · 1 yr 5 mos

    I assisted in conducting and facilitating focus groups and interviews with SMEs. Throughout the process of this internship, I collaborated with fellow student interns and Elmhurst University faculty to design and analyze a residential satisfaction and engagement survey for the Village of Brookfield.

  • Assessment Specialist at IOS, Inc.
    Dec 2021 - Jan 2022 · 2 mos

    I served as an assessor for structured oral interviews developed by IOS. The work performed involved reviewing and evaluating interview answers from each candidate. The evaluation consisted of pre-recorded videos in which my assessor partner and I worked together to analyze and assess appropriately. The observations were documented, and each candidate was rated accordingly.

  • Alumni Relations Assistant Manager at Western Illinois University
    Oct 2018 - May 2020 · 1 yr 8 mos

    I was one of the four Assistant Managers at the Western Illinois Universities Alumni Engagement Center. I communicated with our employees and alums daily. I managed pledges for scholarships and grants to the school and gathered credit card data.