Brooklyn, New York, United States
Support work of parish ministries, 300-member congregation, and affiliated committees to maintain financial stability, grow membership, and expand community outreach. • Handle all office administration, facilities management, inventory, data, and records management (manually and online) • Operational and strategic initiatives for the Parish by coordinating efforts to increase congregational membership, stewardship growth, fundraising, manage vendor contracts, employee relations, real estate compliance, and process improvements. • Communication and community outreach through social media, health fairs, engagement events, zoom technology, and website management. • Incrementally increased parish profits 18%; established comprehensive tracking system to flow all accounts payable and receivable to Office Manager.
Managed high level projects to re-engineer billing systems, improve customer retention, and expand presence in Hispanic and Asian communities. • Improved account retention rates an average of 8%; analyzed data, uncovered, and addressed primary loss drivers (coding error, incomplete and/or missing data) • Streamlined, simplified, and consolidated billing systems to improve overall customer experience; re-engineered and aligned negotiators’ scripted verbiage, Voice Response Units (VRU) options with customers’ likely understanding.
Tasked with building relationships and strengthening corporate brand in ethnic neighborhoods and communities. Requested role of smaller scope to address family care matter. • Created unified, targeted “meet them where they live” marketing strategy to expand in- language community presence, increase market penetration, build customer loyalty.
Selected to head up global College Recruitment and Intern Leadership program. Hit the ground running with Diversity outreach, Military talent acquisition and contingent workforce recruitment, resulting in onboarding of `5K new hires. Managed budget of $3.9M. • Transformed traditional recruitment and onboarding with development and implementation of new career site, rebranded messaging, new-hire portal, succession planning, career tracking for leadership opportunities. • Accelerated time to hire, improved quality of hire and employee retention rates in partnership with HRIT, HRBPs, and Corporate following re-tooling and upgrade of systems and processes. • Trained and developed diverse mix of handpicked staff and legacy staff, “pairing” new and existing staff to foster collaboration, accelerate learning curves, and create best practices.