Singapore
• Managing the day-to-day communications in Japan between our Distributors, Sales, Customers and Supply Chain partners. • Main point of contact for all Japanese quotes, ensuring quotes are translated, formatted correctly and submitted in a timely manner. • Co-ordinating and supporting our Supply Chain partners with the receipt, pick, pack and shipment of materials in line with customer service level agreements(SLA) • Working closely with the Presidio Finance Team, ensuring invoicing and billing is captured promptly and accurately. • Identifying areas for continuous improvement and implement measures to improve existing work procedures and practices.
• Execute customer relationship management, communicate closely with clients, attend clients requests, manage clients expectations to maintain the company ’s impressions at a positive level. • Plan, initiate, manage, lead and execute system consulting and development projects. • Grasp the plan and situation and create and explain the report material. • Understand and manage full software development life cycle.
• Main point of contact between Japanese client, sales team, delivery team, executive level management team, all department managers and overseas branches. • Providing support such as training, consultation, solution to Asia branches. • Analysing and interviewing candidates for project manager level and other job level. • Monitoring and reporting project progression to executive level management. • Leading a team of mature customer support professionals that work collaboratively with client partners to provide their customers an uncompromised, world-class support experience. • Building and leading high-performing teams by providing day to day management, professional development and mentoring to all direct and indirect reports, including but not limited to project managers and team supervisors. • Optimizing the customer experience, taking industry leading customer experience ratings to the next level by working cross functionally with support operation team, business process improvement, technology, and sale & marketing teams. • Drive operational efficiencies by optimizing the right technology, systems, and processes to do so. • Fostering a culture of engagement & excitement where employees feel empowered to learn, grow, and develop their careers. • Leveraging technology, implementing innovative ideas, and building the necessary workflows to ensure that customers and clients consistently have a delightful experience each & every time they interact with the team. • Knowing how to leverage the players I have in an agile and nimble environment, work seamlessly cross-functionally and easily comprehend how other functions of the business can impact the organization. • Able to recognize the necessity of being able to drive results through others and build the necessary relationships to do so.
• Main point of contact between Japanese client and overseas branches. • Providing training and consultation to overseas branches. • Providing Japanese communication support and consultation to software (game) quality assurance project and translation project. • Project resources planning as per skill sets and talents. • Project schedule planning and strategies developing. • Analyzing and interviewing candidates for job application. • Monitoring and reporting project progression. • Problem solving, managing risk and issues for client (Japanese) and company. • Preparing project budgeting and estimating activities. • Risk analysis and remove impediments. • Coordinating between operation team and client (Japanese).
• Project resources planning as per skill sets and talents • Project schedule planning and strategies • Analyzing and interviewing candidates for job application • Monitoring and reporting projects progress • Problem solving, managing risk and issues • Preparing project budgeting and estimating activities • Risk analysis and remove impediments
Remote control transmitter electrical designer • Design and develop Infra-ray remote control transmitters • Design and develop IC software (Standard & Preset) circuits for remote control transmitters • Design schematic for remote control Transmitters • Check Gerber data of PCB pattern of remote control transmitters • Plan and coordinate new product schedule • Test and evaluate prototype samples • Arrange and prepare sample to customers according to their requirement • Prepare remote control transmitters specifications for respective departments and customers • Support product / sample making in factory • Troubleshoot and analysis product issue, provide countermeasure • Decide test and product criteria • Choose parts with the consideration of cost, customer requirement, quality, company standard, etc to optimize the outcome • Assist managers and colleagues in Japanese documentations, communications and meetings • Assigned to manage department PC and solve PC hardware & software issue