San Francisco, California, United States
Department of Customer Success Benelux region. • Managed key EV software partnerships within the Benelux region, driving growth & retention. • Led E2E Road technical presentation, demo and training initiatives for our partners. • Successfully on-boarded 120 new Home Owner Associations (HOAs) on the SaaS platform. • Collaborated and assisted 150 B2B partners on charging projects to cater SaaS EV solutions. • Contributed to the Product Team regarding feature suggestions, improvements & industry trends.
•Managed a 6000 charging station backend migration project. •Led cross-functional communication between sales/support, product & finance minimizing errors < 1%. •Provided technical support to 170 partners (Smart Charging, & Backend SaaS/PaaS Migration). •Managed the IoT process for Sim Batch Updates, APN checks, Connectivity Management (QA testing). • Supported & helped unexperienced CSMs at the technical explanation of Products & Services.
•Delivered B2B & B2C support resolving connectivity & charging issues. •Solved over 150 technical issues with a 100% success & 95% customer satisfaction rate.