Chennai, Tamil Nadu, India
Spearheading efforts as a Windows Administration and being a good team player of more than 90 members from different stream of support. Responsible for managing more than 30,000 servers in Wintel setup for L2 Support. Can handle SEV1 and SEV2 incidents and complete them within SLA. Worked on more than 100 CRs (Standard, Normal and Emergency) Handling Windows server’s operating system like Windows 2008, 2012, 2016 and 2019. Managing Vcenter server, Alert/Alarm monitoring. Managing/Extending the storage Volumes. V2V migration – From Datacenter to another Datacenter. VM Hardware Version upgrade and periodic VMware Tools upgrade. As a team, we will perform the Server Installation, Decommission, Migration and other Troubleshooting activities. Administrating/Managing servers through ILO & iDRAC. Disk Space/Page File/Server Health (CPU, Memory) monitoring. Updating tickets with the regular intervals and Resolving/Completing them within SLA. Performance analysis and troubleshooting (CPU, Memory, Storage & Network). Good knowledge in Incident Management, Request Management, Problem management and Change management based on the SLA timings.
Worked in an Australian based Company, out sourcing by Wipro where the customer details are saved and printed via Offline and Online. Supported Process as Process SME, Internal Quality Checker. Supported team by raising Incidents for System and Application issues and escalating to Clients and worked as standby resource in Process. Supporting team to control and minimize the errors. Meeting clients to discuss their needs and requirements of the job. Maintain high level and timely customer contact as per our customer charter. Day to day decisions is made in line with established team process, policy and business rules. Resolved customer problems and ensured satisfaction. Responsible for action the requests via reports from different sources so that the accuracy of Business Information in Yellow Pages & White Pages is consistent.
Telecalling – Calling the UK Customers to fix appointment.
Johanen & Co is an Auditing firm – Auditing for Companies, Charitable Institutions, Hospitals, and Engineering Colleges in Chennai, Bangalore and Kerala. Office Administration and Management. Data Base Preparation and Maintenance for Clients. Preparation of Project Reports and follow up with financial institutions. Supporting team to control and minimize the errors.