Germany
- Management and Supervision of the department Service Operations (9 members) - Responsible for the operation of IT-Systems, both related to print and print management (e.g MILL / POSY) and IT - Quality- and Process Management - CI in Service Operations - Professionalization and Strategic Development of the application portfolio within Service Operations as well as the department itself - Management of service providers and vendors - Project Management and cooperation in cross-departmental projects - Management and cooperation in Application Testing
- Supervision of Level 2 Support and Project Management (Central and Continental Europe) - directly reporting to the CIO - Project Management - Release Manager of Business Applications - CAB Member - Team & Inter-Department Coordination (IT, OBC, DEVs) - Service Management - Incident & Problem Management - Vendor & Third-Party Management - T2 Application Support - Business and Process Analysis - Onboarding and Mentoring of new members
- Supervision Support & Project Management Central/East Europe Cluster - Release Management - Project Management within the Business Application Management Department - CAB Member - T2 Application Support for In-house and external Applications (especially TMS applications, Business Objects Reports, SQL) - Service Management for clients in the Central & East European Cluster - Vendor Management - Business and Business Case Analysis - User Training & Coaching
On-site IT Support in St. Josef Hospital Hermeskeil - Hardware, Software, Server, Networking & User Support - Project Management (closely with internal Service Management) for IT related projects within the hospital structure - User Training and Coaching
- Responsible for OpenText TCP Solution - IT ServiceDesk - Application Support - Project Management for OpenText TCP Software Solution
IT Service Support (SPoC) T1 for the following topics - SAP, Active Directory, Software, Hardware, User Management - Incident Management (ITIL)