Berlin, Berlin, Germany
- Founded and expanded the Europe-wide exclusive franchise operation of TheKlubKitchen, a Berlin-based fast-casual restaurant brand across Germany. - Opened three restaurants end-to-end in 16 months - from real estate sourcing, contract negotiations, and build-out to successful launch. - Managed all aspects of the business, including Finance & Accounting, Operations, Sales, HR, Investor Relations, and Legal affairs. - Systemized restaurant and HQ operations to enable scalability and efficiency. - Drove revenue growth through innovative marketing campaigns, local partnerships, and community engagement, positioning the brand as a premium fast-casual destination.
- Directed Operations analytics, Strategy, and customer service functions, ensuring data-driven decision-making and service excellence for a fast-growing fulfillment and delivery company. - Led a team of 90+ employees across four cities, building strong leadership structures and scalable workflows. - Managed budgets for labor, equipment, and investments, driving capital efficiency and ROI. - Supported rapid growth by designing and implementing robust, scalable processes across delivery and fulfillment operations. - Developed future growth and product roadmaps, including due diligence and operational excellence initiatives to implement best business practices. - Led the execution of three successful market launches, driving aggressive geographic expansion from strategic planning to on-the-ground rollout.
- Led cross-functional teams in Germany and Poland with 30+ employees across multiple departments for a logistics SaaS company - Owned all operational quality and productivity metrics, defined scope, and drove continuous improvement initiatives for customer service as well as daily operations. - Increased operations productivity (Revenue / Employee) by 3x through targeted product enhancements and process optimization. - Acted as the main point of contact for product development, advising on market fit, setting priorities, and shaping features to improve UX and secure competitive advantage.
- Built and led a 6-person team (Tech & Business) in Berlin to incubate a new business model, driving growth and ensuring the future competitiveness of the core business for Europes largest truck leasing company - Developed the business case and vision for a software solution tailored to transport SMEs. - Conducted extensive market research and user interviews, translating insights into the design and conceptualization of the solution.