Responsible for the performance of all direct Shell mobility sites across Southern Germany, approximately 300 sites. Accountable for profit and loss management, driving business growth, and ensuring operational excellence. Leading a team of six Site Development Managers to optimize site performance, streamline processes, and achieve strategic objectives. Collaborating cross-functionally to implement initiatives aimed at enhancing customer experience, maximizing revenue, and maintaining Shell's industry-leading standards.
Founder and Product Owner of Shell Commercial Hub www.shell.de/commercialhub A innovative customer service platform for all Shell Commercial Fuels B2B customers in the D-A-CH region
Responsibilities include: • Driving and improving the focus of digital working methods within Shell´s German Retail sales team • Exploring new digital ways of working and tools on the market • Improvement of existing sales tools e.g. Sales Force • Incorporating more digital devices with the retail sales role For the responsibilities and skills of the Territory Management see the previous job in my vita.
Responsibilities include: • Identify gaps in all aspects of site performance, advise retailers on Shell recommended tools, processes and support • Maximize sales development potential on sites • Participate in attraction and selection of retailers • Deliver sales & operations targets for geographical area • Continuously improve Customer Satisfaction through enhancement of people competencies/skills and use of customer feedback. • Delivering on Marketing Campaigns • Develop and maintain a strong HSSE (Safety) culture. • Networking with other Retail Functions (e.g. Network, Marketing) and Downstream Support Functions (e.g. Finance) for cross-Retail success Personal Skills: • Strong business acumen, sense of urgency and result-orientation • Excellent team and communication skills as well as good coaching skills • A strong entrepreneurial mindset paired with financial thinking • Ability to build strong business relationship skills with our retailers as well as with other departments within Shell • Comprehensive knowledge of all aspects of site operations • Strong Retail sales experience
Working in different departments inside Shell next to studying at the HSBA University: • Lubricant Supply Chain • Human Resources • Convenience Retail – Special Focus: Tobacco • Operational Excellence (in London) • Retail Operations