Berlin, Berlin, Germany
Collaborate, Deliver, Reflect, Improve.
- improved music usage identification efficiency by factor 8 - improved efficiency of contract processes by 70% - implemented share update solution for 2nd stage invoicing - implemented contract solution for 2nd stage invoicing - increased capacity of manual invoice adjustments by factor 10 - developed IT change management reporting and KPIs - developed and implemented requirements management process - led product management team
- managed stakeholder interests - prioritised business changes - increased weighted amount of implemented changes by 100% - managed change budget allocation and change approval - reported to senior management (CFO, VP) - set up roadmaps - ensured execution
- implemented back claim invoicing process - developed and implemented pan-European music licensing quality kpi - developed and implemented dispute management process - decreased overclaimed amounts by 50% - increased overclaim resolution rate by factor 10 - implemented monthly dispute reporting - continuously improved dispute resolution system (CLIC) - led QA workshops - led cross-functional dispute management team of 4 people
worked on "innovation in the creative industries" project
- advised the e-commerce strategy board - worked on M&A project (“Ticket Online”)
published the book “Transformation und Strategieentwicklung im Musikmarkt” (“Transformation and Strategy Development in the Music Market”)