Berlin, Berlin, Germany
My leadership is defined by a dedication to encapsulating the vibrant local spirit in our services, to build a unique experience for guests and employees. With a keen eye for strategic positioning, we have redefined our concept, align it with the Standards of IHG and have seen our hotel thrive. Our team's collective efforts in fostering a unique hotel vibe have propelled both profit and rentability forward, demonstrating a steadfast commitment to excellence. The interplay of people management and development is central to our mission, ensuring that every guest and team member experiences the pinnacle of service and hospitality that Novum Hospital and its Master Brand Cooperation with IHG „Holiday Inn - the niu“ is renowned for.
General Manager of the upper upscale Boutique Hotel Indigo Berlin East Side Gallery | of the Spreewirtschaft Restaurant and Terrace | and of the stylish Gallery Rooftop Bar Strategic new position of the Spreewirtschaft Restaurant and Terrace to reflect the Hotel Indigo Neighbourhood Concept Team building to improve the Hotel Indigo Neigbourhood & tristar Hotels vibe, profit & rentability improvements to continuesly grow excellence for our guests and team
Opening and market positioning of the brand new Holiday Inn Express Fürth Stadthalle - an IHG Hotel | 149 state of the art rooms | 4 medium small conference rooms | 24/7 Express Bar & Lounge
Interims Support General Manager - various locations: 02/22 | Holiday Inn Express Sindelfingen 03/22 | Holiday Inn Berlin City East Side Gallery 05/22 | Holiday Inn Express Trier 06/22-08/22 | Holiday Inn Express Göppingen 08/22 | Holiday Inn Express Munich Olympiapark 09/22 | Holiday Inn Express Kaiserslautern 01/23 | Opening of Holiday Inn Express Basel-Allschwill
Hotel Operations Manager of the lovely family owned Hotel, Restaurant and Convention Centre "Igelwirt"
02/19 - 08/19 MSC Bellissima - Shorex Staff & Ass. Shorex Manager 10/19 - 12/19 MSC Sinfonia - Shorex Manager 12/19 - 03/20 MSC Preziosa - Shorex Manager SHOREX: Preparation and operation of an quality Shore Excursions Program. Responsible for the Shore Excursions revenue & development; forecasting & reporting. Communication and cooperation with local agencies. Cruise guides & Shore Excursions presentation talks. Guest satisfaction and complaint management. Supervision of the conducted Shore Excursions & assistance with the development of new Excursions. Leading a team of up to 15 members. Cruise-, monthly- & seasonal reporting. Knowledge of the regions Mediterranean Sea, Black Sea & Red Sea, Arabian Sea, Blatic Sea, Norway, European Atlantic coast, UK and Ireland, Canary Islands, South Africa, Brazil, Argentina and Uruguay, Western and Eastern Caribbean.
01/17 - 01/19 Assistance with general translations for the new built ship classes - Meraviglia Class and Seaside Class
03/14 - 03/14 MSC Fantasia - IH 04/14 - 01/15 MSC Sinfonia - IH 03/15 - 04/15 MSC Lirica - IH 04/15 - 08/15 MSC Preziosa - IH 09/15 - 12/15 MSC Opera (Inauguration Cruise, First Cruise Line homeported in Havana Cuba) - IH 02/16 - 07/16 MSC Musica - IH 09/16 - 10/16 MSC Sinfonia - IH 11/16 - 11/16 MSC Armonia - IH 12/16 - 12/16 MSC Musica - IH INTERNATIONAL HOST: Point of contact for all German & English sepaking guests on board. Responsible for all translations and the Daily Programm. Organisation of Travel Talks, Presenations, Meetings, Conferences, Cocktails, Embarkation & Disembarkation. Partly responsible for the Excursion Revenue of German & English speaking guests.