Burgebrach, Bavaria, Germany
Implementation and project management professional with experience delivering enterprise SaaS implementations in international environments. I lead end-to-end onboarding projects, working closely with customers and cross-functional teams to drive successful go-lives and adoption. I’ve managed multiple concurrent implementations for enterprise clients, building structured project plans, aligning stakeholders, and navigating complex, multi-team environments. I’m particularly strong at bringing clarity to ambiguous situations, improving processes, and ensuring projects stay on track. I enjoy working at the intersection of customers, technology, and operations—helping organizations adopt new platforms and realize value quickly. Currently open to opportunities in: - Implementation Manager - Customer Success Manager - SaaS Project Manager - Service Delivery Manager Open to roles across Germany or remote in Europe.
Managed end-to-end SaaS implementations for enterprise customers across telecom, mobile, and cloud environments, from discovery to go-live. Acted as the primary customer-facing lead, driving onboarding, adoption, and successful delivery in complex, multi-stakeholder environments. - Managed multiple concurrent enterprise implementations, ensuring on-time delivery and stakeholder alignment - Defined implementation plans, timelines, and key milestones to support successful onboarding - Coordinated cross-functional teams across product, engineering, and operations - Led customer workshops, onboarding sessions, and training to drive adoption - Proactively managed risks, dependencies, and evolving requirements - Contributed to process improvements to streamline and scale implementation workflows - Ensured smooth go-lives and transition to Customer Success teams
Led an operations team supporting enterprise telecom customers, ensuring high-quality service delivery, operational efficiency, and strong customer outcomes. - Led and developed a team delivering reporting and operational services for enterprise clients within SLA targets - Acted as an escalation point for customer issues, ensuring timely resolution and maintaining strong client relationships - Collaborated cross-functionally with Product, Engineering, and Service Delivery teams to resolve operational challenges - Identified and implemented process improvements and automation opportunities to enhance performance and scalability - Delivered operational reporting and insights to internal stakeholders - Developed training materials and documentation to support onboarding and team enablement
Supported service delivery for enterprise clients by coordinating operational processes and ensuring accurate reporting and a strong customer experience. - Coordinated operational activities for a portfolio of enterprise customers - Collaborated with cross-functional teams to resolve customer issues efficiently - Analyzed operational and billing data to identify trends and improvement opportunities - Contributed to documentation and onboarding resources to support client adoption
- Coordinated community programs and partnerships with non-profit organizations and educational institutions - Organized events and initiatives to increase student engagement in service-learning programs - Managed partner database and supported marketing and outreach efforts
- Processed international shipments and customs documentation across multiple languages - Ensured accuracy of invoices and compliance with international trade regulations - Provided customer support and resolved shipment-related issues
- Supported marketing initiatives and social media campaigns - Conducted market research and customer outreach - Delivered language training to students and professionals