North Branch, Michigan, United States
Over 10 years of experience with Microsoft Office-Word, Excel, Outlook, Skype, and One Drive. Meet quality standards with client assessments. Proficient with office equipment, procedures and phone etiquette. Achieved numerous online training certifications. Experience in data entry. Deliver professional customer service. Interact extremely well with diverse populations and colleagues. Practice active listening with clients and/or customers with care and concern. Familiar with policies of confidential. Keyboarding skills 50 wpm
Provided 3 years of customer service, clerical and receptionist duties to assigned Host Agency. Have over 10 plus years with Microsoft Office-Word, Excel, Skype, Outlook. Assisted case managers with case files, such as filing, scanning, and processed documentation needed. Answered high volume phone system with etiquette and professionalism.
Responded to high volume incoming calls for residents in need of non profit services. Answered questions or concerns daily. Referred interviewee to case managers specializing in particular services. Maintained public records. Assisted supervisor with daily tasks, events, or outreach. Supported clients through follow up and other community resources. Maintained confidentiality. Recorded interactions for future reference on company application.
Engaged closely with local residents answering billing concerns. Assisted individuals with completing applications or preparing department requisites. Proficient with billing. Responded professionally to residents concerns or complaints. Utilized all office equipment on a daily basis. Volunteered to assist coworkers when need arose.