Daly City, California, United States
Creativity can take many art forms, and people use these creative outlets to express themselves. Music, being one of them, has played a big part in my life. Seeing people smile is another thing I live for, and if I can play a part in that, I will do my best to make sure you walk away with a smile after having an encounter with me. I'm not afraid to sing a little song for you if necessary, and I have been known to perform for others.
- Organized, re-imaged, and inventoried an entire IT closet of over 300 MacOS machines within Teqtivity separating E-waste, EOL machines, and re-deployable machines - Resolved upwards to 30 break-fix/access request FreshService tickets weekly, decreasing our SLA violations by over 60% maintaining the number one spot on the leaderboard - Updated and upgraded over 15 Zoom Rooms with updated Mac Minis, Logitech Meetups, and new iPads/iPad minis - Created a Confluence page with the status of each conference room and updated it weekly - Handled over 20 onboarding/offboarding laptop shipments weekly including international shipping - Orchestrated E-waste pickups and Revivn collections for over 100 MacOS machines - Assisted in the deployment of Passport and Beyond Identity having to reach out to over 15 internal employees daily to ensure that they were properly enrolled - Provided onsite support by preparing loaner laptops and testing A/V equipment to ensure a smooth Offsite event
- Administration of SaaS applications: GSuite, FreshService, Jira/Confluence, Slack, OKTA, and MDM Software - Resolved over 20 access request FreshService tickets, resulting in a 35% increase in production - Cleared over 30 FreshService tickets daily, resulting in a 75% ticket queue decrease - Upgraded 10 Windows and Macintosh devices weekly with new releases and models - Supported shared company technical equipment - printers, conference room AV - Set up SSO for 20 applications in OKTA using SAML and SWA - Onboarded 15 users weekly by creating their accounts in AD - Managed over 1000 Windows and Macintosh devices using our MDMs Airwatch and Kandji