Zeuthen, Brandenburg, Germany
over 20 years’ experience in service as well as project management ITIL Foundation V3 and PMP certified Experienced in the areas of business support systems, ITK, operational support systems, software, system integration, network products and transmission Long-time practiced in agile project management (scrum) Business volume and budget responsible in one-digit million Euro range Knowledge in the execution of quality improvement programs Capabilities in change- and integration management Practise in business planning and controlling
Multiproject management for customers in the transport,untilization infrastructure environment: - operative & strategic planing & Reporting to mgmt - cost calculation and supervision during complete project execution - project execution according to project sope and & harmonization and allocation of ressources - controlling of the workpackages, the timeline and the costs - participation in the selection suppliers & supplier management - long-term management customer loyalty - proaktive and professional communication to stakeholders
Contribution to the sales as well as to the project delivery and maintenance phase. Responding to customer needs and built an ongoing relationship with his customers in Southern Africa. key areas of responsibility: • Sales support for all BSS relevant topics for maintenance and proactive maintenance sales • Responsibility for the maintenance business case, business benefits, service concept, care contract negotiations and contract support for sales • Selection and ordering of external OEM partners and suppliers, working together with procurement, contract management, finance, sales, delivery units, central finance, support and product design to develop maintenance contracts satisfying end-to-end customer SLA • Setup of local and regional service teams together with the responsible service organisation. • Pre-check of the service organization considering technical and local scope requirements. • Drive and control internal local, regional and central support units and external third party vendors to achieve the handover from the delivery project • Organize all financial aspects of the maintenance initiation • Acceptance and handover of projects into the maintenance phase. • Interface to customer and sales for all maintenance activities and necessary improvement programs. • Coordination and control of revenue and costs together with sales and finance. • Planning and controlling the development, test, release and rollout of corrective actions • Coordinating customer escalations.
• contract management: monitor and renewal of care contracts with customers in Africa • control local and regional service teams • OEM partner contract managment • E2E-monitoring : measuring the performance of business processes and definition of Service Level Agreements on business process level • controlling of costs for all service related topics incl. OEM partners
,• projekt management for an TIER1 telecommunications customer in South Africa: development and implementation of an Online Pre- und Postpaid charging system • cost calculation and supervision during complete project execution • introduction of agile methods in projekt development • finalization of the pilot phase and change management incl. subsequent project for capacity and funcional enhancements
• Sales support and service offering including upsell opps • Planning and execution of all services features during project implementation and care phase in interaction with project management. • Execution project implementation at customer in cooperation with local business units • Customer care in project rollout as well as in care phase • Eskalationmanagement for problems for all supported customer systems and sites