Munich, Bavaria, Germany
Experienced Account Manager with 8 years of experience in successfully managing key accounts. Specialized in building and maintaining long-term customer relationships, as well as developing and implementing account plans to increase revenue and customer satisfaction. Excited by the opportunity to utilize my skills in the innovative environment of SaaS companies.
- Supporting my key account customers and thus ensuring the successful implementation of the rollout and all (technical) requirements of complex IT projects - Advising and supporting well-known corporate customers from onboarding and implementation to the rollout of our SaaS solution - Planning, coordinating and managing all customer-relevant topics with foresight and know-how and coordinating these with our IT department - Responsibility for project management of all customer relationships and timely implementation - Dealing with stakeholders to ensure smooth communication processes internally & externally - Analysis and planning in close coordination with my contact person in my client's department - Independent management of customer-specific projects, recording of technical customer requirements - Preparation of offers and price indications for my customers and tracking of MRR including forecast and upselling of our product / management of goals up to go-live
1st & 2nd Level Support Sales strategies Offers / Invoices Support in the entire onboarding process Management of customer projects Individual solutions for customers (SMB, SME)
Technischer Telefonsupport für Kunden namenhafter DAX Konzerne 1st & 2nd Level Support aller gängigen Betriebssysteme (MacOS, Windows, Linux, Android, iOS) und Office Produkte Support - Peripherie Geräte