Wroclaw Metropolitan Area
Open to job opportunities
• Organize and coordinate work and tasks of team members (8 FTEs). • Lead, motivate and support the team; ensure the accomplishment of daily work within SLA; KPI controlling. • Ensure with the team correctness of end-period balances and reconciliations. • Daily/weekly/monthly reporting internally and/or to the client on team performances and work volume. • Quality Check on work accomplished. Quality Analyst: analyze processes and look for changes/improvements; monitor effects of changes/improvements adopted. • Contacts with managers; contacts with clients and suppliers of Italian, Danish and Dutch markets on specific scenarios. • Support Ops. manager on recruiting process and business contract conditions. • Responsible for Powerpoint presentations during clients delegation visits. • Welcome new employees and provide them hard skills and soft skills notions. • On annual FPR from 2012 till now (company transformation from HP into DXC), three times evaluated as exceeding performance expectations. • From 2012 till now (company transformation from HP into DXC), three position advances.
• Organize and coordinate work and tasks of team members (10 FTEs). • Lead, motivate and support the team; ensure the accomplishment of daily work within SLA; KPI controlling. • Weekly/monthly reporting internally and/or to the client on team performances and work volume. • Contacts with managers; contacts with clients and suppliers of Benelux, French, Italian and Spanish markets on specific scenarios. • Project (and provide if needed) training plans for incoming and outgoing processes migration (AP, VMD, Payments, CRC; IT tools). • Manage conference calls and lead pilot teams for tools or processes implementations. Monitor team in go-live tools/processes adoption. • Efficient management in changes with internal and/or external teams: ensuring the correct process internal migration from Wroclaw center to Bangalore center - among other things, providing trainings to the new responsible team. • Tool change management: ensuring the efficient change (from CRM2007 into CRM2011, and afterwards into MS Dynamics365). Management of pilot team during UAT phase, checking tool quality and behaviour, daily conference calls with IT team in USA to discuss results and resolve challenges. • Author of 16 improvements in processes (i.e. 9 Kaizens, 7 Quick Wins, ex. anti-fraud policy, ERP database and booking based on unique values; e-mail templates, file form archival, bank details check, internal trackers); Kaizen SPOC. • Leading brainstorming sessions during an extended Kaizen campaign,
Member of a remote collective project made up by 20 people form all over the world wanting to create and share a guide on how to find the best way to shape the best educational and/or professional path by going outside Italy. The project includes an e-book (role covered Head proofreader), and a Facebook page management of +21K followers (roles covered: content publishing, editorial line, forum moderator)
• Quality Check on work accomplished; Quality Analyst: analyze processes and look for changes/improvements; monitor effects of changes/improvements adopted. • Provide training plans for new employees.
- Helpdesk for suppliers of Italian and French markets (invoices receipt, payments, statements of account) - Software and tools used: Oracle, SAP, Tradeshift, MS Office
Managing contacts with foreign work partners; Coordination and following of personnel recruiting processes; search of qualified personnel. On a 22 month-time range, 71% of high-qualified profiles wanted by our clients settled abroad were hunted and then hired.