Hilversum, North Holland, Netherlands
Responsible for day-to-day first line customer contact, with a focus on excellent service to the international customers and partners. IDA is the world's largest not-for-profit supplier of essential drugs and medical supplies. The main mission is to provide high quality and affordable healthcare to low and medium income countries. IDA realizes this within a competitive and dynamic commercial environment, in which is always seeking for the most (cost) efficient solutions for the customers all over the world: Doctors without borders, WHO, GDF, Clinton Health Access Initiative, Global Fund, UNDP and local ministries of health. Main duties: - Day-to-day customer contact throughout the entire chain from quotation to receipt of payment; - Monitoring progress throughout the entire supply chain: - Drawing up quotation, including a realistic delivery planning - Confirming and following up on orders - Remaining continuously aware of the status of the orders - Proactively providing information to the customer - Active complaints management (solving and following-up on problems) - Debt management
Accomplishes project objective by planning project activities; evaluating implementation an progress of project. Working on the market research of competing companies and products. Building up the sales potential of Crocs to expand in Italy. Create and deliver project work plans and revise as appropriate to meet changing needs and requirements. Identify resources and assign responsibilities. Select and hire people to work in Crocs shops. Manage day-to-day operational aspects of the project(s). Competent in require project methodology. Works closely with relevant stake holders to ensure effective and efficient implementation of the project(s). Works with developers and designers to define and document questions, liaise with business email, or phone to get new requirements and explain feasibility.
Develop, deliver and communicate VM guidelines throughout multiple channels in line with strategic goals of Crocs. Work in partnership with European sales teams in order to drive sales and increase KPIs. Liaise and support retail Marketing team to enhance Brand awareness within Global * EU Retail Business. Manage and facilitate the procurement of window and interior storytelling VM elements. Train, guide and influence Store Teams and DMs when adapting new visual directives to ensure all projects and company standards are targeted. Monitor out of stock positions by store and adjust inventory levels based on sales levels and replenishment guidelines. Coordinate new creative strategies for new store openings, special projects, and "concept" store packages.
Customer Service and relations for Italian market. Taking care of Italian customers, placing new orders, taking care of delivery of new orders. Checking stocks in the warehouse, preparing and printing the invoices. Returns and refunds. Back up for European markets (French, English and Spanish customers). Translation and proofreading of corporate website. Proofreading newsletter, administrative work for Italian and European market. Training and mentoring new colleagues.
Working as part of a team on the market research of competing companies and products in Italy. Building up the sales potential for E.B. to expand in Italy. Researching potential clients in Italy. Building up business relationship, Working on Customer relation Management.