Sydney, New South Wales, Australia
I'm a bilingual (English/Spanish) marketing and customer care professional making a deliberate move into arts and culture, a sector I believe sits at the intersection of storytelling, community, and human connection. With 4+ years across financial services, e-commerce, and live events, I've led rebranding initiatives, built SEO-driven content strategies, managed EDM campaigns, and delivered frontline experiences for high-volume cultural audiences. I'm currently completing a Master of Marketing at Western Sydney University, where I was awarded the Vice-Chancellor's Academic Excellence Postgraduate Scholarship. I'm drawn to organisations that use creativity to build communities and change how people experience the world, and I'm actively seeking a Marketing Coordinator or Digital Marketing role in the arts and culture industry. Open to connecting, collaborating, and learning from anyone working in this space.
- Maintained a zero-error attendance record across 100+ daily ticket sales by implementing rigorous validation processes, ensuring seamless visitor flow at every exhibition session. - Resolved booking issues on the spot for a high-volume, mixed-ability audience, reducing supervisor escalations and driving consistently positive guest feedback. - Coordinated accessibility accommodations for attendees with special requirements, contributing to an inclusive on-site experience aligned with best-practice cultural venue standards.
- Drove measurable growth in organic search visibility by writing SEO-optimised website copy with targeted metadata, directly supporting customer acquisition. - Led a full brand refresh from concept to launch — unifying visual identity across web, social, and print — by leveraging Canva and Adobe Express, resulting in a cohesive brand presence across all channels. - Increased seasonal campaign engagement by managing monthly EDM campaigns to the full subscriber base, supporting repeat revenue and customer retention.
- Resolved 40+ complex customer and merchant disputes daily by analysing PII-sensitive financial documentation, consistently achieving top-tier quality scores and SLA compliance. - Reduced repeat contacts and improved client satisfaction by building trusted relationships through proactive, clear communication across a high-stakes regulatory environment.
- Improved cash flow outcomes by managing end-to-end billing workflows in Salesforce for an international client portfolio, ensuring accurate and on-time payment processing. - Maintained high client satisfaction across a complex multi-currency environment by proactively resolving billing discrepancies before escalation.