Burlington, New Jersey, United States
Highly effective and dynamic leader with verifiable year-after-year success achieving revenue, profit and market-growth objectives in progressively responsible operational leadership roles. Skilled at implementing goals in diverse, fast-paced, and complex environments. Customer-oriented manager with a demonstrated track record of building and leading large (100+ direct reports) teams while holding P&L responsibility in excess of $19M annual revenue. Adept at opening new facilities, building and maintaining vendor relationships, and introducing process improvements that reduce costs and improve the bottom-line.
Captained, coordinated and led successful opening of a brand-new 34K-square-foot Sky Zone facility in Pennsylvania, overseeing 140 employees across all areas of day-to-day operations. Responsible for $15K–$25K in daily revenue, carrying out complex reporting, accounting, and financial management. Ensured superlative safety and customer experience for 1,500–2,000 daily visitors, ranging from toddlers to adults. Held broad-scope, cross-functional management responsibilities spanning day-to-day operational leadership, HR, and financial management (e.g., preparing deposits/related reporting, processing payroll, and writing checks as needed). Recruited, interviewed and hired highly effective staff, continuously working to coach and mentor all team members. Rolled-out strategic plans to help achieve both short- and long-term sales and marketing goals. Drafted comprehensive reports/documentation for regularly scheduled updates/meetings with corporate leadership. Instituted core operating policies and procedures to ensure superlative customer satisfaction and the highest level of safety across the facility.
Led a team comprised of thirteen subordinate managers and 95 staff members at a car rental facility with full hiring, coaching, development and terminating capacities. Developed and implemented location-specific strategies to maximize profitability and yield management opportunities to include optional services, utilization and revenue per day. Orchestrated fleet movements, in excess of 1800 cars, based on demand, within the Northeast Area. Realized an EBT profit of $4MM, a 21% margin to revenue. Implemented sweeping changes in management and customer service standards.
Oversaw six station managers and 80 staff members at a car rental facility with full hiring, training, coaching and terminating capacities under a Collective Bargaining Agreement. Key decision maker in selecting automobiles to be sold to auction, to be released for leasing, or to be purchased. Responsible for optimizing the market presence of our brands to maximize profits, developed and administered annual business plans, maximized revenue opportunities. Ensured cost containment and high productivity levels. Direct reports peaked at 80 full time equivalents.