Fiona Freeman

About

• 29 years of experience in multiple customer service roles. • Well versed in customer communications and always looking for a new challenge. • Able to work productively and instinctively with good initiative and can respond to the changing business needs. • Proactive member of any team capable of multi-tasking, using own initiative to meet the customer’s expectations and business commitments. • Developing strong analytical skills with a strong working knowledge in SAP, Office 365 and Online Fleet management system.

Experience

• Operations Supervisor at Atlas Autoservice
  Dec 2023 - Present · 2 yrs 7 mos

  Operations

• Procurement and Facilities Administrator at First Stop Tyres & Car Services Ireland
  Jan 2023 - Apr 2026 · 3 yrs 4 mos

• Finance and Fleet Administrator at The Goodyear Tire & Rubber Company
  Sep 2013 - Dec 2022 · 9 yrs 4 mos

• Customer Service Specialist at Unilever
  Jul 1990 - Dec 2010 · 20 yrs 6 mos

  • Managed major clients’ customer accounts e.g. Tesco, Dunne’s Stores, Supervalu etc. • Looking after inbound and outbound calls to/from internal and external customers. • Ensuring orders are entered and delivered properly using SAP. • Managing Stock allocations/promotional stock • Liaising with Sales Team/supply chain/warehouse/marketing • Accounts receivable and credit control