Philadelphia, Pennsylvania, United States
I am a hospitality and sales expert, specializing in FOH and BOH consulting, bar programming, catering, event planning, and maximizing profitability in an ever changing industry and exonomy. I have a unique background and perspective in managing food and beverage operations. I apply my storytelling, creativity, and collaboration skills to create memorable experiences for guests. I oversee the daily operations of restaurants, bars, and catering services, ensuring quality, efficiency, and customer satisfaction. I also manage budgets, inventory, and staff training, and work with the executive chef, the sales team, and the events coordinator. With over 15 years of experience in the hospitality industry, I have increased revenue, reduced costs, and improved service standards at various venues, including Wish You Were Here Group, Huxley Wallace Collective, The Bowery Group, Stout Group, Arlo Hotels, and numerous others. I am a fun, positive, energetic, and self-motivated person, who can communicate effectively, multitask efficiently, and handle partners and customers like family. My goal is to deliver exceptional experiences that exceed expectations and reflect the values and vision of a venue.
• Managed a team of 50+ employees, optimizing front-of-house scheduling to reduce labor costs and increase efficiency. • Forecasted weekly labor and sales reports, keeping FOH labor under 8% • Achieved a 30% YoY increase in contracted corporate event sales, including partnerships with top clients like Google and Amazon.