County Mayo, Ireland
I am a passionate hospitality professional currently studying at Shannon College of Hotel Management in Shannon, Ireland. With a solid foundation in hospitality management, I currently serve as a Manager on at The Tavern Bar & Restaurant, where I oversee daily operations ensuring seamless service and guest satisfaction. My previous experience includes a prestigious year-long placement at The Berkeley, a 5-star property in Knightsbridge, London, where I refined my skills in guest relations, event management, and revenue optimization. Additionally, I had the privilege of being a CEIM (College Experience in Mind) leader, spearheading Shannon College's inaugural program designed for first-year students, facilitating their smooth transition into college life. I thrive in fast-paced environments, leading by example to motivate my team to deliver excellence, and I'm committed to providing unparalleled service in the hospitality sector.
As a CEIM leader, I had the privilege of spearheading Shannon College's inaugural CEIM program, designed specifically for first-year students. Through mentorship, workshops, and social events, I played a pivotal role in ensuring a smooth transition for incoming students into college life. This pioneering initiative fostered a supportive and inclusive environment, setting a strong foundation for student success and well-being.
At The Tavern Bar & Restaurant, I serve as Duty Manager, overseeing various aspects of operations. My role encompasses a wide range of responsibilities, including cash handling, managing inventory, and leading a team to deliver exceptional service. I ensure the smooth flow of operations, from greeting guests and managing reservations to overseeing the bar and restaurant areas. Handling cash transactions accurately and efficiently is a crucial aspect of my role, along with managing payroll and controlling costs to optimize profitability. Leading by example, I motivate and mentor the team, ensuring they provide top-notch service while maintaining high standards of cleanliness and hygiene. I thrive in this dynamic environment, where every day brings new challenges and opportunities to exceed guest expectations.
As a Food and Beverage Assistant at The Berkeley, a prestigious 5-star property in Knightsbridge, London, I gained valuable experience through rotations in different front-of-house departments. Throughout my time there, I worked in various areas such as the restaurant, bar, and lounge. These rotations allowed me to develop a thorough understanding of front-of-house operations and standards. I excelled in providing exceptional service to guests, whether it was taking orders in the restaurant, crafting cocktails at the bar, or ensuring a welcoming atmosphere in the lounge area. My rotations provided me with a diverse skill set and a deep appreciation for the importance of customer satisfaction in the hospitality industry.