Kortrijk, Flemish Region, Belgium
Financial Business Partner for Large Enterprises
Responsible of a team in charge of: - business facilitation & creation within the Private Banking department of ING; i.e. commercial solutions for Private Banking clients (commercial processes, strategical projects such as Next Generation Approach, Family Business Approach, better use of data analytics, digitalisation, lead management, implementation of lending strategy,..) - sales management - internal communication
Internal consultancy role in which I guided ING's strategy in the areas of General Banking, Savings, Investing, Personal & Private Banking. This was done by means of adequate research into the needs of the client, the market and the (broad) competition.
Additional role alongside work Customer Intelligence Manager The aim of Project Team APA was to maximize the analytical capabilities of "Big Data". I took on the role of Business Owner. In this role I gave shape to the what & why of the projects. I followed up on whether we were moving in the right direction. Reported to the various stakeholders and realized the roll-out of these projects. This was the pioneering period around 'Big Data' within ING.
The goal of the Product Offer Manager is to ensure that the customer, the market, the competition and the ING Business are adequately monitored so that at each moment the right offer is available for each customer. The right offer = the product, the price, the accessory services, the underlying processes and the relevant touchpoints through which the offer reaches the customer.
Since the first of January 2009 I’m responsible of the savings and investments advisers located in the branches. This team of 35 persons gives investments advise to the mass segment (< 125.000 €) to help them to allocate their money in the best possible way. My role is to motivate & to guide this team and to start up this “new” segment in our bank.
Persons who have saved a certain amount of money or want to start saving some, can use advice to make good investment decisions. My job at ING is to see those people and lead them through all the investments they can make at ING.