San Jose, California, United States
Security operations leader with a passion for building high-performing teams, developing strong client partnerships, and driving operational excellence. Committed to continuous growth, leading with integrity, and delivering meaningful results in every opportunity.
• Led regional operations across city, airport, transportation, wastewater, and municipal contracts throughout Santa Clara and Contra Costa Counties, ensuring contract compliance and operational excellence. • Oversaw approximately 200 employees and 3,000-4,000 weekly billable hours across multiple sites and leadership teams, optimizing workforce utilization. • Managed managers, supervisors, scheduling, onboarding, payroll approvals, compliance initiatives, and performance accountability to drive operational efficiency. • Reduced overtime costs by 5-10% by implementing scheduling controls, staffing alignment, and operational efficiencies. • Won new contracts in Santa Clara County and expanded oversight responsibilities into Contra Costa County, increasing regional market share. • Rebuilt leadership structure through strategic hiring, coaching, and direct training of new managers and supervisors, improving team performance. • Served as senior client contact for escalations, service recovery, audits, investigations, and contract retention, maintaining high client satisfaction. • Supported bidding processes, RFP reviews, proposals, pricing discussions, and operational start-up planning, contributing to successful contract acquisitions.
• Managed high-volume residential and commercial accounts exceeding 800 weekly security hours, ensuring consistent service delivery. • Oversaw staffing, scheduling, payroll, client meetings, KPI performance, and daily field operations to maintain operational standards. • Created post orders, SOPs, emergency procedures, and accountability programs, enhancing site safety and compliance. • Improved client relations through proactive communication and service consistency, resulting in increased client retention. • Reduced overtime exposure and stabilized staffing through effective recruiting and workforce planning, lowering labor costs. • Led interviews, onboarding, training, and supervisor development initiatives, strengthening team capabilities.
• Held progressive leadership roles supporting Applied Materials, Lucid Motors, Nvidia, healthcare, and hospitality accounts, adapting to diverse client needs. • Managed supervisors, payroll, schedules, staffing coverage, investigations, compliance, and daily operations to ensure seamless site management. • Led client-facing meetings, site audits, incident response programs, and reporting standards, maintaining high levels of client trust and regulatory compliance. • Developed officers and supervisors through coaching, onboarding, and performance management, resulting in improved team effectiveness.