Gig Harbor, Washington, United States
Analytics engineer and builder
Developed data engineering pipelines and auto loan industry benchmarking using billions of Experian consumer credit records; delivered credit proposal to lower minimum loan amount and actionable insights on USAA member share of loans and pricing Created decision support and data visualization dashboard that aided in developing and validating pricing strategies that resulted in exceeding product plan by over 20% year over year Developed onboarding and data familiarization training; mentored new and junior analysts and taught them bank data sets implemented industry best practices like git, wikis, and code review to reduce ramp-up time
Managed subprime credit card portfolio focussed on building member’s credit; prioritized and implemented backlog of investments to improve user experience, profitability, and strategic execution Leveraged human-centered design and exploratory data analysis to develop card retention strategies with a potential $1M annual revenue lift from improved operational call routing and user interface improvements Used A/B testing to enhance member engagement
Developed strategic competitiveness framework used by COO to measure strategic alignment and growth; combined distribution sales data and industry/competitor benchmarking to define advantages and create recommendations
Developed business and system architectures to counter security threats for current and future Navy installations and for future technology integration of FAA next-generation aviation systems
Managed a multinational team of over 200; responsible for network operations and 24-hour communications support of 50,000 customers covering a 36,000 square km area
Led forward-deployed tank platoon of 16 soldiers through day-to-day operations and multiple training exercises