São Paulo, São Paulo, Brazil
. Twenty+ years working in Innovation, Technology, Foresight, Intra and Entrepreneurship, Operations and Digital Business Solutions . Broad experience in business development on information technology and business: solution design, sales and delivery . Successful on building strong leadership Team and sustaining strong relationships with Customers, Peers and Partners, local / global . Track record on performance, results and business orientation: sales, delivery, people and partner management . Strategic planning, management, achieving continuous top KPIs/OKRs and P&L results through strong team and partners . Solution architecture and leading capabilities to drive customer and teams to over achieve results, customer obssession . International experience in countries like United States, London, Brazil, Argentina, Chile, Colombia, Venezuela, Perú, Mexico . Powerful presentation and public communication skills, being keynote speaker in important events in Brazil and Latin America . Domain: Sales, Business Development & Delivery Methods, Enterprise Architecture, Governance, Operations and Transformation . Industry knowledge: Finance, Telecommunications, Retail, Oil & Gas, Natural Resources, Travel and Transportation, etc. Specialties: . Entrepreneurship and Intrapreneurship; Design Thinking, Lean/Agile, Design Sprints, Marketing, IT Strategies, Digital Transformation . Business Development, Solution Ideation, Design Thinking, Design Sprint and Technical Value Selling, Transformational approach . Extreme and Sustainable business growth in large organizations, including startups, scale-ups and turn around experiences . Enterprise Architecture, TOGAF, CMMi, Unified Process, SCRUM, Agile Methodologies, Program, Project & Partner Management . Technology: Cloud Computing, IoT, Artificial Intelligence, BIG Data, Analytics, Serverless Architecture, Microservices, SOA, Database . Applications: SaaS, Customer Experience, Sales Automation, Data Management Platform, ERP, BI, EPM . Integrated/Converged Systems: Hardware and Software, on-premise, cloud and hybrid, OCM, OCI & Engineering Systems
Responsible for Google Cloud's Services strategy and execution together with an amazing group of people and professionals in Latin America, Americas and WW, who help our largest customers transform using Google Cloud through a trusted advisor relationship with our customers, and partners, to help them achieve their digital transformation and intended business outcomes on the cloud. Leads Google Cloud Customer Experience organization for Latin America being responsible for: . Develop and execute business strategy empowering customers to successfully adopt, transform and realize business value on Google Cloud . Commercial and Public Sector customer segments . Customer Success Practices . Customer Engagement and Advocate . Professional Services and Partners . Training and Learning Services . Support Services with Technical Advising and Technical Account Management All Team dedicated to Customer Success Initiatives.
Reporting to Natura's CEO and Member of Executive Committee, I was responsible for Natura’s Strategic Plan for Business Digitalization, IT and Digital Strategy, Innovation and Digital Transformation. My team were responsible for Digital Businesses P&L, Applications, Architecture, Infrastructure and Open Innovation Program Natura Startup for entrepreneurship and social responsibility initiatives. Direct Team: 5 Directors, 5 Managers, ˜350 professionals and around ˜500 dedicated partner resources in Brazil and Latin America. Strategic Contributions: . Business Digitalization, strategic transformation roadmap, culture, agile mindset, agile team formation, playbooks and budgeting . Agile Team: Purpose, Mission, OKR/QBR, Tribe/Squad, MVP, DevOps, Cloud in customer journey, channels, mobile, AI, data-driven . Convergence Program, on-line & offline integration journey, common rules, easy consultant acquisition, banking account, payments . E-Commerce, headless, personalized by content driven, recommendations: next best action, next best offering using data science . New Global Direct Selling Platform, flexible business rules, new architecture, micro-services, cloud . New ERP, team formation for agile cloud implementation in Asia Hub: Singapore, G&L, finance & services . New PLM, product life cycle management platform for Natura Brand and R&D . New Customer Call center solution and chatbot avatar (NAT) . Business Internationalization, Natura Asia Hub: Malaysia; head franchise, stores, e-commerce, payments . Natura and AVON world wide IT & Digital pre and post merger integration plan, RFP and on-boarding