Ireland
• Supporting the teams performance by focusing on quality assurance, daily operations like case handling and technical reviews • Creating Dashboards & Reports to monitor key metrics • Identifying knowledge gaps based on case topic distribution • Ensuring that those key areas & trends are covered accordingly by supporting enablement of team members • Interviewing potential candidates for the Technical Services Team • Liaising with the extended teams in EMEA, AMER and APAC
• Support customers with various technical issues, troubleshooting server logs and metrics. • Help hiring the best candidates for our Cloud support roles. • Mentored multiple new hires and built a strong relationship with my peers. • Contribute to improve internal documentation and processes.
• Management of MySQL database, populating forms, performing queries, design of tables. • Assisted the development of a login and authentication web system in PHP and JavaScript languages. • Consulting and supporting clients of VLGIO Solutions.
• Worked for an express logistics provider, supporting a large volume of clients and suppliers in a fast and highly pressured environment. • Assistant to the Financial controller helping on the invoicing, generation of financial reports, credit notes, reconciling supplier’s statements. • Experienced the implementation of their new logistics operating system.
• I moved abroad to refine my English skills and learn about other cultures. • While living abroad I have worked in Events Management, Childcare and Food Industry. • My journey also brought me to 30 different countries where I was often spending time with locals to experience their different cultures, which contributed to develop my social skills and character.
• Consulted debtor’s accounts and conducted measures to reallocate available funds. • Screened large amounts of data in spreadsheet form, prioritizing the missing payments according to defined specifications. • Reported the debtors about all the steps that were conducted and advised them on modes of payments and billing when necessary. • Provided management reports in a weekly basis and participated on meetings to improve the repayment of loans. • Covered a role for six months processing life insurance incidents for public sector employees, consulting cases of fatality and evaluating types of coverage, according to company's policy. • Furthermore I managed client accounts and acted as a liaison between customers and management, controlling up to 500 accounts per week.
• Closed the gap between clients and the internal management, handled a wide range of objections daily and attained my Bachelor’s Degree in Business Management at the same time. • Working within a large fund portfolio I accurately analyzed financial indicators such as revenue, income statement or cash flow statements and prepared reports using the acquired insight. • Responsible to communicate that financial information to the clients in an understandable, accurate and consistent form to ensure that all relevant information for possible operational decisions was available when necessary. • Reporting the financial performance of funds at the end of the quarter and the end of the fiscal year.