Fereshteh Shafaghi

ServiceNow Certified Technical Architect | Solution Architect

St Ives, New South Wales, Australia

About

Fereshteh is a highly accomplished professional with more than 15 years’ experience in IT industry. She has involved in different roles ranging from system analyst to developer. She has a very good understanding of different software methodologies. Most recently She has been engaged in designing and developing of different modules in ServiceNow. Training and Education • Bachelor of Software Engineering, SBU • ServiceNow Implementation Specialist • ServiceNow Administration • Core solutions of Microsoft SharePoint Server 2013 • SharePoint 2010 Application development

Experience

  • Technical Solutions Architect at Versent
    Jul 2025 - Present · 1 yr

  • Capgemini (Full-time · 4 yrs 1 mo)
    • Manager
      Feb 2022 - Jul 2025 · 3 yrs 6 mos

    • Associate Manager
      Jul 2021 - Feb 2022 · 8 mos

  • Solutions Specialist at RXP Group
    Nov 2016 - Jul 2021 · 4 yrs 9 mos

  • ServiceNow Implementation Specialist at Optus
    May 2016 - Nov 2016 · 7 mos

    With Optus Satellite solutions, remote areas can have access to the largest satellite network in Australia. Using other third parties provided integrated communications around the Australia and New Zealand. SatOffice using Service catalogue to submit orders from customer. Fereshteh was a key member for implementing SatOffice and analysing gaps in requirements.

  • ServiceNow Implementation Specialist at Qantas
    Jan 2016 - May 2016 · 5 mos

    ServiceNow development for Qantas