Riyadh, Saudi Arabia
From launching new operations to streamlining complex administrative systems, I’ve spent over a decade turning challenges into scalable solutions across aviation, healthcare, and hospitality industries. As Head of Administration at Chapman Freeborn – KSA, I led the setup of our Saudi operations from scratch — laying the foundation for compliance, HR systems, government relations, and full operational support. I manage everything from strategic procurement and IT infrastructure to QIWA, GOSI, Muqeem, Mudad, and beyond — ensuring that nothing slips through the cracks. Previously, I served as HR Manager & Acting Executive Director in the F&B sector and played a vital role in scaling high-impact healthcare services at one of the region’s most respected hospitals. My unique blend of HR leadership, government affairs expertise, and administrative insight allows me to bridge the gap between people, process, and policy. I hold certifications in CHRM, CHRP, and CHRC, and I’m known for my ability to build what isn’t there yet — with structure, precision, and purpose. Whether it’s onboarding a team, handling sensitive labor law issues, or negotiating critical contracts, I approach every task with ownership and agility.
Assistant Administrator | Operations, IT, Legal, Compliance, Accountant & Payroll Support As an Assistant Administrator in Saudi Arabia, I support the company’s day-to-day operations and ensure we follow all local regulations. My role covers a variety of tasks, including: Administrative Support – Keeping the office running smoothly and coordinating between teams. HR Assistance – Helping with onboarding and offboarding, and ensuring employee records are up to date. Procurement & Vendor Management – Managing purchases and working with suppliers. IT Support – Assisting with system setup and issues, and keeping digital operations on track. Legal & Compliance – Supporting contracts and ensuring we follow the rules and regulations in Saudi Arabia. Accountant & Payroll Support – Assisting with financial records, transactions, and supporting payroll processing. I focus on making sure everything works efficiently, so the team can focus on achieving our goals.
As the Human Resources Manager at Kyan Cafe, I oversee all HR functions, ensuring our workforce is equipped, motivated, and aligned with our organizational goals. I am responsible for recruitment, employee relations, performance management, and strategic initiatives that enhance employee engagement and satisfaction. Key Responsibilities: Payroll Management: Overseeing accurate and timely payroll processing, ensuring employees are compensated correctly and in compliance with labor laws, and addressing any payroll-related concerns Recruitment & Onboarding: Leading the talent acquisition process to attract top candidates, managing a seamless onboarding experience, and ensuring new hires integrate smoothly into the company culture. Employee Relations: Resolving workplace conflicts, fostering open communication, and promoting a positive, collaborative work environment. Performance Management: Managing the performance appraisal process, offering continuous feedback, and developing strategies for employee growth and improvement. Learning & Development: Designing and facilitating training programs to enhance employee skills and support career advancement. Compensation & Benefits: Overseeing competitive compensation and benefits packages that align with industry standards and help retain top talent. Compliance & HR Policies: Ensuring company policies and HR practices comply with local labor laws and industry standards. Workplace Well-Being: Initiating wellness programs and maintaining a healthy work-life balance for all employees. Branch Visits & Support: Regularly visiting Kyan Cafe branches to engage with teams, assess local HR needs, provide direct support, and ensure consistent alignment of HR practices across locations. By working closely with leadership and employees, I aim to foster a supportive and efficient HR environment that contributes to the ongoing success and expansion of Kyan Cafe
As a Senior Service Coordinator at Dr. Sulaiman Al Habib Medical Group, I am responsible for overseeing the seamless delivery of healthcare services to patients across multiple departments. My role involves optimizing service operations, managing patient schedules, and ensuring high-quality patient care while maintaining strong relationships with healthcare providers and patients. Key responsibilities include: Coordinating day-to-day service operations and managing patient appointments to ensure timely and efficient care. Serving as the main point of contact for patient inquiries and resolving service-related concerns with professionalism and efficiency. Collaborating with doctors, nurses, and medical staff to uphold service excellence and patient satisfaction. Monitoring service quality and implementing improvements based on patient feedback and performance metrics. Mentoring and training junior staff to ensure effective coordination within the team. Ensuring strict adherence to healthcare regulations, confidentiality protocols, and organizational standards. Analyzing service performance and providing regular updates to management for strategic decision-making. Managing administrative reception, including handling inquiries, patient check-ins, and supporting the front desk team to ensure a smooth workflow. During the COVID-19 pandemic, I played a pivotal role in helping our branch launch and manage a home healthcare service, ensuring that patients continued to receive high-quality care while adhering to safety protocols. I successfully ran the home healthcare program for the entire duration of the pandemic, overseeing logistics, patient management, and coordinating with medical teams to provide uninterrupted care during these challenging times.