Pensacola Metropolitan Area
I am an enthusiastic business professional with experience working in cross-functional teams for project management, data analysis, and management consulting services with a focus on strategy, process improvement, customer experience, and productivity. I am passionate about learning and helping people. I am energetic, self-starter, resilient, and open-minded. I enjoy challenges, solving complex issues, and implementing changes. Outside of work, I like to play the guitar and the ukulele, surf, play tennis, beach tennis, and Brazilian "altinha", attend to fitness classes, search the web, watch series and documentaries, travel, and get together with friends. Top Performer @Twilio; 2026 Twilio Leadership Award - “Drive Business Results” Sales/President’s Club 2022, 2023, and 2024; Trilingual (Portuguese, English, and Spanish); Former student-athlete (tennis) @UWF.
• Hire, coach, and manage a team of 8-10 reps, covering North America and LATAM. • Territory size: $100M+ yearly revenue. • #1 FLM Q4 2025, Q1 2026, and Q2 2026. • 2026 Leadership Award - "Drive Business Results."
Twilio is the industry-leading Communications Platform as a Service. - 8 of the top 10 banks in the U.S. (by assets) use Twilio as their customer engagement provider. - 9 of the top 10 U.S. insurers use Twilio (PNC and life insurance, by premiums written and market share). - Twilio powers digital banking transformation for fintechs. Nubank has saved customers over 113M hours in wait times with Twilio Flex. - Twilio works with top cross-border payments companies globally. Stripe verifies millions of users with Twilio for secure payments. - Morgan Stanley uses Twilio to help Financial Advisors deepen and broaden their client relationships with compliant text messaging as part of their client communications. - User Authentication and Identity solutions: provide a friction-free onboarding and account security experience to reduce fraud and increase conversion. - Compliant, Global, and Omnichannel engagement: reach users anywhere and in their preferred channel; SMS, WhatsApp, chat, voice, email. - Personalized and data-driven services with cloud-based contact center: integrate data from any system, leverage AI, and deliver world-class sales and service experiences. As an Account Strategist at Twilio, I helped enterprise businesses define and implement their digital communications strategy to improve customer engagement, account security, operational efficiency, and profitability. I served as a consultant for those building meaningful customer experiences using personalized, automated, and global communications on any channel at scale.
Performance: • #1 NAMER New Business AE by attainment in 2023 • President’s Club 2024 • 432% 2023 • 138% 2024
Silver Bullet is the developer of Ranger API, a de facto standard in financial software worldwide. The Ranger community is formed by software vendors, financial institutions, original equipment manufacturers (OEMs), and retailers. The biggest industry players have chosen Ranger to empower their application connectivity, these include NCR, Fiserv, Canon, Epson, Unisys, Jack Henry & Associates, J.P. Morgan, Bank of America, Wells Fargo, BB&T, and thousands of others. • Defined, analyzed, improved, and documented business processes, policies, and tools for efficiency, automation, capital budgeting, project management, knowledge extraction from data, and adapting to culture in South America. • Gathered, transformed, analyzed, and presented data, business KPIs, and market trends and insights to support and advise cross-functional partners including the CEO, the board, and the Senior Product Engineer on unbiased data-driven decision making for business strategies, partnership negotiations, product development, project acceptance, pricing models, and target market selection. • Generated, nurtured, and managed sales and partner leads and opportunities in English, Spanish, and Portuguese. • Represented the company in global conferences with focus on both greenfield and brownfield opportunities. • Consolidated customer information from several company systems to organize and optimize CRM data for analysis as well as to facilitate and improve the sales process and customer relationships. • Conducted market research to identify opportunities and best practices, and to comply with legislation overseas. • Developed and implemented global sales and marketing strategies for new products and business lines. • Developed and designed the company’s website via WordPress, including search engine optimization, debugging, problem-solving, testing and analysis, and improvement of maintainability and user experience.
The College of Business Dean's Office is comprised of individuals working together to serve the faculty and staff of the College, striving to provide a quality learning environment for the students. • Managed projects for day-to-day operations in collaboration with the Dean's team, Professors, and the College of Business Marketing department.
Grupo Sentax is a hygiene, sanitization, and cleaning solutions provider in Brazil. Since 1989, the company has built a strong quality reputation for its success in representing multinational brands such as Kimberly-Clark, Ecolab, Netter, Rubbermaid, 3M, and Dixie. Sentax is the oldest and biggest representative of the Kimberly-Clark Professional product line and the master distributor of Rubbermaid Commercial Products in Brazil, which has awarded the company with the "Rubbermaid Key Distributor in Brazil" prize. • Analyzed and improved import processes such as order management and documentation to improve inventory control, to comply with regulations, and to improve cross-functional communication throughout the supply chain. • Developed a system for the calculation of the total importing cost per product and per order to be used to determine the company’s price list and product selection. • Trained the CEO and the employees on the implementation of the new processes and systems.