Munich, Bavaria, Germany
Working at IT, Photographer & Filmmaker, Enthusiastic Hiker.
- Complaint Management - Customer Satisfaction (CSAT) - Bridge to Problem Management • Process Manager “Continual Service Improvement”
▪ support all IT-infrastructure relevant topics in the ZEISS end user area in Germany, with focus on hardware. ▪ define in close coordination with our service owners a modern and up to date hardware basket, depending on the needs our internal customers. ▪ support our global core infrastructure delivery with flexible activities on premise and take care of in time hardware lifecycle. ▪ bring together the “Community of Practice” with all necessary IT-people within ZEISS and Corporate IT internal contributors in our role of the center. ▪ deliver an internal customer-centric IT-service and coordinate the end-to-end delivery to success. ▪ are always responsive onsite and take ownership. ▪ are the partner of choice for all necessary IT Facility Services and take care of future digitalization of our buildings. ▪ provide Customized Site Services, so that ZEISS can deliver exceptional performance. ▪ manage local provider contracts for connectivity, hardware and (service delivery) service provision.
- Account Management SMB - Positionierung geeigneter Apple Lösungen per Telefon und persönlich mit C-Level Geschäftskunden und IT-Abteilungen. - Akquisition neuer Geschäftsfelder und Erarbeitung neuer Akquisitionsstrategien, die zu einem Umsatzwachstum führen. - Organisation von Veranstaltungen, Briefings und Schulungen für Kunden und Mitarbeiter. - Erstellung von Berichten und Analysen relevanter KPI’s.
- Kundensupport bei technischen Problemen von Apple Produkten. - Zertifizierter iOS Techniker I Durchführen von iPhone Reparaturen - Produkttrainings für Kunden. - Schulungen für Teammitglieder.