Frankfurt, Hesse, Germany
- MBA degree - 10+ years of professional work in the logistics industry with global responsibility, business fluent English speaking, gained broad experience in strategy, digital and operational transformation, restructuring and product management - Expert in levering data through business intelligence with strong analytical skills - Proven track record of leading interdisciplinary and international teams - Client orientated, outside of the box thinking and hands-on mentality
- Owner of global customer reporting in the Global Commercial Organisation with reporting line into the product board - Management of cross functional teams while being responsible for long-term vision & strategy, creation and evolution of product roadmaps, customer requirement collection, business intelligence and identification of global market trends - Led a digitalization project and delivered a fully automated end-to-end external customer reporting solution accessible online 24/7 with real time insights through embedded PowerBI in the DSV customer portal - Led the migration of customer reporting during the mergers of UTi, Panalpina and Agility into DSV, ensured a smooth transition and an improved customer reporting product - Main achievement: Customer reporting portfolio with average monthly growth rate of 23%, implementation of digital business intelligence solution, and a standardization ratio of 85%
- Responsible for global client projects in the Global Client Operations team - Key project to manage the development of a data warehouse together with IT and set up the BI tool Hyperion and data models to retrieve customer reporting & insights - Main achievement: Fully functioning data infrastructure and automation of reporting
- Responsible for managing a special account receivables project with interdisciplinary teams and reporting line to EMENA executive board - Main achievement: Improved the liquidity by reducing overdue account receivables by 7% through new processes and tools. Solution delivered the blueprint to roll out globally
- Reporting line to Senior Vice President Sales & Marketing, EMENA managing a sales unit of 170 employees - Responsible for the CRM tool including governance of data quality, performance management, sales force automation and training - Regional key projects throughout the year: Monthly executive reporting, performance management (MBO, incentive), business plans/budget and strategy, controlling - Main achievements: Cost saving project to reduce one management layer in EMENA. Development and implementation of fully automated weekly regional pipeline-, activity- and performance-dashboard for all sales levels (VP to desk level)
Gained experiences in the following departments:: Client Service Center, Frankfurt / Freight Operation Center, Frankfurt / Gateway, Frankfurt / Zentrale Rechnungswesen, Düsseldorf / Seefracht, Hamburg / Warehousing & Distribution, Mannheim / Sales Support, Frankfurt / Kontraktlogistik, Neu Isenburg