Berlin, Berlin, Germany
Intercultural Senior Project Manager and Key Account Manager with strong analytical skills, developed through experience in international education and business. Looking to put my analytical and communication skills to use for inspiring organizations with positive societal impact.
- Directs the continuous development and strategic improvement of the CRM (Salesforce) system, leveraging automation to enhance efficiency and enable advanced data analysis, including AI readiness. - Designs and introduces the company's first CRM permission concept, significantly strengthening data security, privacy, and regulatory compliance. - Oversees the integration of the billing system into Salesforce, professionalizing company-wide financial and account management workflows. - Refines and conducts CRM training and onboarding through tailored in-person sessions, video tutorials, and manuals. - Enhances continuous evaluation and communication with all internal stakeholders to ensure CRM efficacy and user adoption. - Streamlined and overhauled data architecture and workflows for the first time to increase efficiency after more than a decade of company and CRM growth - Structured data and process logic for the development of the company's first proprietary app connected to the CRM system
- Managed UHNW key accounts from Europe and Asia, generating two million Euro annual revenue - Spearheaded the end-to-end coordination of all customer relations processes for Owners Forums held in London, Paris, Stockholm, Rome, and Barcelona. - Directed content planning, speaker acquisition, and programming for Owners Forums in five European countries, ensuring frictionless execution. - Oversaw diverse teams of up to seven people in world-class 5-star venues across three continents, ensuring smooth operations. - Drove efficiency gains through the continuous evaluation and simplification of sales and customer relations processes. - Successfully helped transition event strategy during the pandemic, developing processes for various new online event formats. - Conducted due diligence and rigorous KYC checks for UHNW family business owners from Europe and Asia. - Coordinated international business trips for managing directors both substantially and logistically
- researched and analyzed data for press releases - researched various topics concerning the travel and tourism sectors - authored and proofread press releases, newsletters and web content in German and English - translated content German — English and English — German - monitored media - managed media reportings
- contributed to the development of new housing construction programs - prepared speeches and presentations for political leadership - advised leaderhip on financial decisions - researched housing-related topics - analyzed housing statistics - corresponded with citizens