Felix Norman

Senior Customer Success Manager & Team Lead på Darktrace

Greater Stockholm Metropolitan Area

About

I am a detailed-oriented CSM with experience working across enterprise security teams, commercial functions, and senior leadership. I engage regularly with C-level stakeholders, translating technical cybersecurity challenges into business impact, risk exposure, and measurable outcomes.

Experience

  • Darktrace (Full-time · 4 yrs 10 mos)
    • Senior CSM & Team Lead Nordics
      Oct 2023 - Present · 2 yrs 9 mos

    • Senior Customer Success Manager
      Jan 2023 - Oct 2023 · 10 mos

    • Customer Success Manager, EMEA
      Sep 2021 - Jan 2023 · 1 yr 5 mos

  • BG Institute (2 yrs 2 mos)
    • Senior Account Manager
      Aug 2020 - Sep 2021 · 1 yr 2 mos

    • Account Manager
      Aug 2019 - Aug 2020 · 1 yr 1 mo

  • Customer Retention Coach at Webhelp Nordic
    Sep 2015 - Aug 2016 · 1 yr

  • Customer Retention Specialist at Webhelp Nordic
    Jun 2014 - Jun 2015 · 1 yr 1 mo