Accra, Greater Accra Region, Ghana
I am a Music Director with a growing focus in CRM systems, AI automation, and data-driven business operations. With over five years of experience in customer service and relationship management, I began exploring ways to advance my career. This journey led me to develop a strong interest in CRM systems as a natural progression into more structured, tech driven business solutions. Over time, I have developed a deeper interest in how businesses can leverage data, CRM tools, and automation to enhance customer engagement, streamline workflows, and scale more efficiently. This has driven me to actively build skills in CRM systems, AI-powered automation, and process optimization. I bring experience in coordinating teams and managing operations as a Music Director, supporting business functions as a Virtual Assistant, and analyzing data to inform decision-making. These experiences have strengthened my ability to understand both people and systems—and how they interact to improve performance through technology. Currently, I am focused on transitioning into CRM and AI automation roles where I can help businesses: Improve customer relationship management systems Automate repetitive workflows and processes Use data insights to drive better decision-making Enhance overall operational efficiency I am continuously learning and building practical projects in CRM tools, automation platforms, and AI workflows as I position myself for opportunities in tech driven business solutions.
Responsible for playlist curation, music strategy, artist relations and content planning. Led improvements in listener engagement, launched successful music segments, and worked closely with presenters and labels to maintain a competitive and vibrant station sound. Passionate about creating memorable radio experiences and supporting emerging talent.
Delivered strong sales results for home appliances through client prospecting, product presentations and relationship management. Consistently achieved and exceeded targets, closed key corporate deals, and expanded the customer base through proactive outreach. Provided excellent after-sales support and collaborated with marketing on promotions and events, contributing to increased revenue and brand visibility.
Managed a portfolio of retail and SME clients, providing financial advice, account support and credit services. Developed strong customer relationships through regular engagement, needs assessment and follow-ups. Supported loan processing, documentation and portfolio monitoring, helping improve client satisfaction, retention and revenue growth for the branch.