Felipe Simao

Customer Success at MongoDB

San Antonio, Texas, United States

About

Dedicated and driven individual with several years of experience in customer-facing IT roles. My wide variety of experience in the industry has allowed me to develop a unique skillset to help companies achieve their goals and exceed milestones. I’m passionate about building relationships with clients and internal stakeholders to achieve high-quality results and overall project success.

Experience

  • MongoDB (Full-time · 4 yrs 8 mos)
    • Customer Success Manager
      Aug 2023 - Present · 2 yrs 11 mos

    • Associate Customer Success Manager, Growth
      Feb 2022 - Aug 2023 · 1 yr 7 mos

    • Customer Success Specialist
      Nov 2021 - Feb 2022 · 4 mos

  • Financial Analyst 2 - Brazil at Oracle
    Aug 2018 - Nov 2021 · 3 yrs 4 mos

  • Online Specialist at Rackspace
    Jan 2016 - Aug 2018 · 2 yrs 8 mos

    -Handle lead generation opportunities through inbound and outbound phone calls, email, and chat. -Walk prospects through the sign-up process and deployment of Cloud products in Cloud Control Panel. -Qualify and pass leads and opportunities to the appropriate sales segment. -Answer prospective customer questions about Rackspace’s products and services and provide information that helps customers understand Rackspace’s value propositions. -Make outbound calls including, but not limited to, nurture for sales segments, trade shows, and marketing campaign efforts. -Meet and exceed monthly lead generation and opportunity conversion targets.