Rio de Janeiro, Brazil
Technology leader with strategic experience in digital transformation, systems integration, and automation, connecting business objectives to technological execution in complex and regulated corporate environments. I have solid experience in structuring and evolving IT operations, leading multidisciplinary teams, vendors, and critical initiatives in environments with thousands of users, raising operational maturity and driving business productivity through governance, metrics, and data-driven decision making. I bring a collaborative approach and executive vision, leading global standardization initiatives, process automation, systems integration, and the implementation of corporate platforms—always focused on solving real problems, enhancing user experience, and scaling operations in a secure, sustainable, and strategy-aligned manner.
Ownership of the vision and evolution of internal products (portals, automations, and ITSM platforms), serving over 5,000 users and more than 110 automations with RPA. Definition and prioritization of the roadmap based on business impact, user experience, and operational data. Leadership of squads focused on continuous value delivery (ServiceNow, RPA, automations). Execution of global initiatives and process standardization. Leadership and governance: management of internal and external teams (50+), vendors, budget, and leadership rituals, ensuring capacity, predictability, and sustainability of the product strategy. Results: Increased service stability and reduction of recurring incidents Improved operational productivity through automations Greater operational predictability through indicators and governance Advancement in management maturity and continuous improvement of operations Technologies involved: Jira, ServiceNow, Uipath RPA, Cloud AWS, Dynatrace, Zabbix
Leadership of multidisciplinary squads in strategic initiatives for business areas. Backlog prioritization and governance aligned with organizational objectives. Management of planning cycles and dependencies across teams. Continuous discovery with stakeholders and users to define scope and evolve the product. Execution of global projects and reporting to CPOs. Squad with 6 members, reduction of squad throughput from 10 to 3 days. Results: Greater predictability of deliveries and organization of demands Reduction of rework through structured alignment between areas Support for operational stability in resolving critical incidents Advancement of agile maturity within teams Technologies involved: Jira, Confluence, Cloud environments, Coorporate Solutions
Project and vendor management considering cost, deadlines, risk, and communication. Structuring and prioritizing the backlog together with business and technology areas. Coordination of multidisciplinary teams in an agile model. Implementation of digital solutions for customer service and acquisition. Results: Restructured the service journey, resulting in a significant reduction of open tickets Implemented automations and integrations, increasing operational productivity Created monitoring and KPIs for continuous operations management Improved the customer acquisition flow integrated with CRM Technologies involved: Salesforce, RPA (Automation Anywhere), APIs, Chatbots, BI
Management of digital transformation initiatives focused on customer experience and digital channels. Structuring of journeys integrating service, sales, and automation. Interface between business and technology areas to define requirements and priorities. Execution of automation and self-service projects with a focus on operational efficiency. Results: Implementation of integrated digital service and sales channels via WhatsApp and website Increased operational efficiency through automations Creation of conversion and performance monitoring indicators Improved user experience in digital channels Redesigned WhatsApp customer journey, reducing open chats from 56,000 to 1,900 Technologies involved:: Oracle RightNow CRM, Oracle ODA (chatbot), integrações web
Participation in a digital transformation program for a large national industry. Led process improvement projects and implementation of corporate systems. Coordinated infrastructure teams in technological modernization initiatives. Planned rollouts, managed scope, deadlines, and executive status communication. Worked as an IT Consultant on a project involving approximately 70 people, including Leaders, Key Users, and Consultants. Results: ERP unification project for 4 companies with an average monthly revenue of R$15M Standardization of environments and operational processes, increasing service stability Migration of corporate platforms with operational continuity Greater managerial visibility through structured monitoring Reduced operational risks by organizing workflows and governance of deliveries Technologies involved: SAP Hana, Totvs/Winthor, Senior ERP, Sales Force, and corporate infrastructure
Acted as partner responsible for company operations, client management, and strategic direction. Structured processes and defined services. Led the development and implementation of systems. Interfaced with clients and executive leadership to define scope and make decisions. Coordinated technical teams and integrated business and development areas. Results: IT management with 5 people across 4 clients, with an average monthly revenue of R$30M Implemented a platform supporting operations with high monthly revenue volume Expanded client businesses and fostered loyalty through digital solutions Automated internal processes and increased operational productivity Integrated corporate and government systems, reducing rework and operational risks Greater managerial control and predictability of operations Technologies involved: TOTVS/Protheus, ERP, BI (Qlik), web systems, and corporate integrations