Romanshorn, Thurgau, Switzerland
• Defined and implemented a cross-national clinical sales plan in cooperation with the Clinical Sales Manager to drive utilization of the da Vinci Surgical System • Gained broad expertise as da Vinci Surgery expert mainly across core indications • Developed an individual da Vinci Surgery plan for each surgical team to insure professional usage, successful surgeries and ongoing commitment to the system • Contributed to an increased utilization of the da Vinci System by collaborating with surgical teams to support independent use of the technology • Guided and continuously supported surgical teams through training sessions and helped to create an understanding of the system operations, OR integration and da Vinci Surgery applications
• Supported all sales stages and activities • Enhanced market share and revenue through managing the existing customer base and acquiring new customers • Developed strong client relationships through after-sales-management • Represented the company at national fairs and exhibitions, conventions and seminars and introduced innovative and new products • Invested in continuous training measures and improved own product knowledge through product training and self-development processes
• Observed surgery in hospitals and product introduction • Managed and provided extensive technical support • Implemented multiple sales concepts • Processed inquiries from customers and internal departments • Created product evaluations, market and trend observations and competition analyses • Prepared training materials and organized training for internal and external usage
• Supported customer groups and assisted sales partners (joint venture) • Conducted all phases of Customer-Relationship-Management (CRM) • Defined and implemented special process repairs