Winter Garden, Florida, United States
I am a Mechatronics Engineer fueled by the conviction that technical excellence should always drive business profitability. With over a decade of experience and a dual-master’s foundation in Business Administration (MBA) and Information Systems (MISM), I specialize in the architecture of complex automated systems and the strategic management of the teams that build them. My career is defined by high-impact innovation. From developing foundational automation algorithms and electronic designs that remain the industry standard today, to leading the U.S. expansion of a global machinery leader, I have consistently turned technical requirements into competitive advantages. I thrive at the intersection of hardware and software, ensuring that every machine, process, and IT workflow is optimized for maximum efficiency and longevity. Beyond the technical, I am a dedicated leader and communicator. I have a proven track record of managing multi-talented engineering teams, fostering cross-continental synergy between U.S. operations and European headquarters, and translating complex data into actionable executive insights. Core Expertise: Industrial Innovation Full-lifecycle development of Automated Inspection and Packaging Machinery. Systems Integration Unifying Mechatronics and IT (MISM) to streamline organizational information flow. Strategic Leadership MBA-backed project management, team motivation, and global business development. Client Advocacy Transforming technical support into long-term strategic partnerships and customer satisfaction.
Functions/Responsibilities (As an Engineering Manager) • Responsible for the U.S. branch and Engineering department, conducting Machines development, commissioning, installations, tests, ensuring maximum machines/lines efficiency, customer’s satisfaction, and products quality. • Responsible for customer service, technical support, maintenance, and training. Creating reports and presentations to support recommendations to share with H.Q. in Italy. • Prospection of new business by collecting technical requirements/specifications and being the main link to the H.Q. in Italy. Main Results and Accomplishments • Played a vital role in the U.S. branch helping and supporting the company to more than double its revenue in 2019, 2020, and 2022 and to continuously increase its presence in the US. • Ensured business continuity during the pandemic by being the main employee in the US and the link to the H.Q. in Italy. Installed and commissioned Medical Grade Face Masks Packaging lines to support national production and supply chain during Pandemic. • Managed and supported the development and deployment of new solutions to improve machine quality and productivity. • Created detailed reports and presentations about industrial machines (packaging machines and solutions), after technical visits, to support the critical decision-making processes. • Analyzed and fixed issues with industrial machines and equipment and developed solutions, and continuous improvements to prevent failures in the future. • Generated revenue from Customers Orders for Services and Spare Parts. • Reduced costs with Equipment installation due to fast and reliable services. • Created value for the company while providing quality services, technical support, and maintenance, suggesting many effective solutions that resolve customers' issues improving machine effectives.
Functions/Responsibilities (As a Mechatronics Engineer) • Industrial/Packaging Machines Commissioning, Installation, Start-up, Try-out. • Industrial Maintenance, Technical Support and Customer Service. • Advising Management on ways of increasing profitability/revenue. • Compiling information about a problem or procedure that needs improvement. • Conducting onsite observations and interviews to identify the equipment and personnel needed. • Generating Customer Orders for Equipment & Spare Parts. • 01 Month in Italy (Mar/2016 – Apr/2016).
Main Results and Accomplishments • Managed, and updated the hardware and software within the entire University ensuring that they were up and running for faculty, colleagues and students. • Effectively addressed all the tickets in the ticketing system, resolving them within the SLA (Service Level Agreement). • Advised faculty and colleagues about updates, upgrades improving their effectiveness by delivering fast and accurate solutions, maintaining a proper functioning and flow of information. • Improved students’ motivation by giving them fast and accurate technical support, allowing them to easily conduct their studies through the Online Portal. Functions/Responsibilities • Administrative support/maintenance – Facilities • Helpdesk - Providing technical support on-site, via phone or email to students, faculty, and collogues. • Hardware and Software Installation, maintenance, upgrades, and updates. • Setting up Classes, and resources for Town Halls. • Providing Tier 2 technical support. Troubleshooting a variety of computer issues for Windows 7, 8, 10. • Addressing incoming ticket request from users via the ServiceNow ticket queue sometimes on different campuses. • Responsible for Maintaining and troubleshooting issues with projectors and LCD screens used for audio/video displays on campus. • Providing support and troubleshoot issues with HP printers and other IT related devices on the different domains. • Responsible for providing solutions for students, faculty, and colleagues to recover and backup important files and emails. • Troubleshooting connectivity issues on wired and wireless network. • 3D Printing and 3D Models development • Service Now / OnGuard / SCCM / Deep Freeze / Windows Remote Access / Active Directory / Network and local OSD
Main Results and Accomplishments • Managed, updated the inventory assets to make them reliable and up-to-date, facilitating the flow of information within the club. • Participated and helped in the inventory assets name convention making sure it would be practical and easy to use. • Maintained office hardware and software up and running to keep colleague’s productivity. Functions/Responsibilities • IT Inventory Assets Management - Responsible for tagging assets and managing them on Salesforce. • Helpdesk - Providing Tier 2 technical support on-site, to collogues. • Troubleshooting and Maintenance – Hardware / Software • Responsible for Hardware and Software Installation, maintenance, upgrades, and updates. • Salesforce, Windows, Office 365, Google Suite.
Main Results and Accomplishments • Developed the entire automation design, including but not limited to control and automation algorithms, the electrical, electronic and pneumatic for all Inspection Machines from 2007 to 2014, and for dozens of projects of Special Testing Machines. • Created new solutions seamlessly integrating different innovative technologies allowing the company to stay ahead of its competitors. • Increased revenue by creating recurring orders from existing customers by delivering superior products, customer service, and technical support achieving customer’s satisfaction. • Gained market share and marketing value for the inspection machines after creating a fail-safe redundant system of Poka-yoke. • Researched and implemented several new production processes, which significantly reduced costs while improving productivity and quality. • Significantly reduced costs making projects feasible by negotiating with existing suppliers and developing new ones. • Managed and improved productivity of a 10-member engineering team, awaking their motivation and improving their efficiency. Functions/Responsibilities (As a Manager): •Project Management (Vision Systems and Special Testing Machines). •Project Design and Development (New Concepts and Processes Optimization). •Engineering Team Manager. •Acquisition Planning (Saving costs and Alternative processes). •Team Motivational Development.
Functions/Responsibilities (As a Mechatronics Engineer): • Industrial Machines Development (Vision Systems and Special Machines). • Automation Systems Development. • PLC, HMI and Smart Cameras programming (Algorithms Development). • Electrical/Electronic Panels and Diagrams Development (Project and Assembly). • Mechanical Devices Development (Concept and Assembly). • Industrial Machines Manual and Instructions development. • Industrial Machines Start-up, Try-out, and installation. • Customer and in-house training. • Maintenance, Technical Support.
Functions/Responsibilities (As a Junior Engineer): •Industrial Machines Assembly and testing (Vision Systems and Special Machines). •Electrical/Electronic Control panels and cabinets assembly and testing. •Mechanical adjustments, assembly, and testing. •Automation Systems testing and troubleshooting.
Machinery Manufacturer - (www.sccam.com.br) Main Results and Accomplishments • Accelerated and improved the creation of the 2D drawing and detailing process by creating a unique software integrated with SolidWorks, which enhanced the process reliability and accuracy, while significantly reducing the time and improving productivity. • Reduced production time and reworking costs after conducting simulations on SolidWorks for several projects before production, improving their reliability. • Reduced rework costs and scrap by creating quality control tools and enforcing them to prevent errors and avoid mistakes incurred within the production process. Functions/Responsibilities • Development of 3D parts and assemblies using modeling computer-aided design and computer-aided engineering computer program called SolidWorks. • 2D Drawings from 3D single parts and assemblies using computer-aided design and drafting software application called AutoCAD. • Development of simulations and animations (3d parts and mechanical assemblies) using SolidWorks. • Development of mechanical devices and solutions for industrial machines also using SolidWorks and AutoCAD. • Mechanical assembly and adjustments. • Follow up of the machining processes ensuring the final desired quality to meet all technical requirements. • Responsible for industrial machines startup, thorough tests, and installation at the customer’s plant.