San Francisco Bay Area
• Delivered exceptional customer service across multiple channels, ensuring clarity and care in every interaction. • Resolved customer issues with empathy, transforming challenges into positive experiences. • Contributed actionable insights monthly to enhance overall customer experience and service quality.
• Led a high-performing team at Mercedes-Benz USA, enhancing recruitment and training processes. • Surpassed average CSI scores by efficiently handling complaints and providing timely solutions. • Strengthened client relationships through proactive inquiry response and problem resolution.
- Knowledgeable in over 85 designer brands. - Developed personal strategies for research methods, focusing on efficiency and accuracy.
- Researched, selected and purchased 50 items, surpassing a goal of 850 pieces procured each month. - Assisted in the authentication process by locating brand identifiers and evaluating the quality of materials and construction.
- Assisted clients with general inquiries in person, phone and/or email - Answered phones to schedule appointments, facilitate client inquiries and requests, and familiarize clients with Fashionphile’s services - Resolved online purchase issues, late deliveries, and billing discrepancies, fostering positive customer relationships.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices. - Managed multi-line phone system, efficiently directing calls and providing operational information. - Aggregated and prepared documentation and reports for office meetings, distribution and filing.