Türkiye
Responsible for all after sale activities in Turkey, Managing service suppliers accordingly with Key Performance Indicators, Responsible for contract negotiation and all partner communication, Spare part and swap unit supply planning, local warehouse management, Responsible for management and monitoring Customer Satisfaction, Commercial support activities, reimbursement control & follow-up, Management of Call Center Operation, Responsible for Hardware & Software Customization for new products, Providing strategic direction in order to drive business and build long-term value for the organization. Create, review and implement business procedures,
Managing relationship between Sony Mobile and service suppliers Sony Mobile Call Center Management Contract management concerning all partners Overall product quality & technical support responsibility Swap unit supply planning and stock management Customer relations management Commercial support activities, reimbursement control & follow-up .
Management repair factory, Etiler Technical Service, Managing relations with business partners e.g. operators, vendors and chain stores, Improving & following-up employee performance system in collaboration with IT & HR departments, Management & negotiation of after sale contracts with business partners, Responsible for process analysis & improvement of after sale operations, Responsible all Logistic Operations for GENPA Technical Services, Responsible for technical trainings with managing Trainers and R&D staffs.
Managing relations with service suppliers Contract management concerning all partners Overall product quality & technical support responsibility Swap unit supply planning and stock management Customer relations management Commercial support activities, reimbursement control & follow-up Management of Technical Test Process before the new product announcement, Checking the new product’s menu texts (controlling language problem) and relevant user guide documents before the new product announcement. Product specific and technical/hands-on trainings for service suppliers Providing technical support to service suppliers concerning both repair process and product related issues.